IT Business Relationship Manager

City of Boise • Boise, ID

405d • $95,500 - $107,500

About The Position

The IT Business Relationship Manager plays a crucial role in the Information Technology Department by fostering effective relationships with various departments to align technology strategies with business objectives. This position serves as a liaison between IT and business teams, ensuring that technology solutions meet operational needs while advocating for IT resources. The manager is responsible for overseeing technology project portfolios, facilitating governance committees, and promoting operational efficiencies through proactive engagement with business operations.

Requirements

• Bachelor's degree in an IT related field or equivalent experience.
• 4 or more years of functional experience in IT and technology solution implementation.
• Knowledge of all aspects of IT operations and functions.
• Ability to translate between technical and business language.
• Strong technical aptitude and ability to learn business operations.
• Excellent communication and relationship-building skills.
• Ability to influence and break down silos within the organization.
• Experience in presenting to executive-level employees.
• Problem-solving and conflict negotiation skills.
• Sound independent judgment in decision-making.

Nice To Haves

• Master's degree in an IT related field.
• Business Relationship Management Professional certification.
• Certified Business Relationship Manager certification.
• Master of Business Relationship Management certification.

Responsibilities

• Aggregate and publish technology portfolio information for accurate forecasting and budgeting.
• Partner with the project/program/portfolio management office to manage the technology project portfolio.
• Ensure project managers are knowledgeable about business teams and their objectives.
• Engage as a project stakeholder, evaluating project efforts against business strategic plans.
• Facilitate technology-related governance committees.
• Work closely with city executive leadership to keep them informed about technology portfolios.
• Gain knowledge of business operations and identify opportunities for efficiencies.
• Develop ideas and research emerging technologies.
• Coach department directors and senior management on technology strategies and needs.
• Partner with business for effective change management in technology initiatives.
• Create departmental strategic plans and maintain multi-year technology roadmaps.
• Evaluate independent department technology initiatives for alignment with citywide strategies.
• Advocate for departments' objectives to IT.
• Perform triage and vetting of new technology requests from business teams.
• Facilitate service level agreements and manage escalations.
• Track onboarding, offboarding, and transfers of city employees.
• Manage access requests for departments.
• Educate departments about processes and roles.
• Conduct annual technology budget planning with departments.
• Serve as a liaison for technology-related financial transactions.

Benefits

• ZERO premium medical coverage option for employees and their families.
• Low-cost dental and vision options.
• Post-employment health savings account.
• PERSI retirement benefits.
• 401(k) or 457b pre-tax investment options with employer match.
• 457b Roth after-tax investment options without match.
• Up to $500 cash per year for WellBeing Program participants.
• 10 hours of vacation per month, increasing with tenure.
• 12 paid holidays annually.
• 8 hours of sick leave per month.
• 10 weeks of parental leave.
• Basic Life insurance at no cost.
• Long Term Disability insurance at no cost.
• Pre-tax Flexible Spending Accounts.
• Supplemental Life and Disability Insurance options.
• Tuition reimbursement.
• Free local bus pass.
• Corporate discount programs.
• AFLAC options.
• Employee Assistance Program for short-term counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree