IT Business Relationship Manager

Savannah River National Laboratory•Aiken, SC

17h

About The Position

Savannah River National Laboratory (SRNL) is seeking to hire an IT Business Relationship Manager (BRM) to the CIO organization. The BRM serves as a strategic liaison between Information Technology and business units, ensuring alignment of IT services, initiatives, and investments with organizational goals. This role focuses on building strong partnerships, understanding business needs, and translating them into technology-enabled solutions that deliver measurable value. The BRM leverages key metrics and performance indicators to drive continuous improvement and ensure IT effectively supports evolving business needs.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or related field
7+ years of experience in IT, business analysis, or relationship management
Experience working with cross-functional teams and senior stakeholders
Strong business acumen and strategic thinking
Excellent communication, presentation, and interpersonal skills
Ability to translate technical concepts into business-friendly language
Experience with demand management, portfolio management, and governance processes
Strong analytical skills with experience using metrics and KPIs to drive decisions
Strong problem-solving and conflict resolution skills
Trusted advisor mindset
Customer-focused and value-driven
Data-driven and results-oriented
Collaborative and influential
Proactive with the ability to manage ambiguity and competing priorities

Nice To Haves

Experience supporting ERP systems and enterprise applications preferred
Knowledge of IT service management frameworks (e.g., ITIL) preferred

Responsibilities

Business Partnership & Engagement Act as the primary IT point of contact for assigned business units
Build and maintain strong, trust-based relationships with stakeholders
Develop a deep understanding of business strategies, priorities, and challenges
Proactively identify opportunities where IT can enable or enhance business outcomes
Demand & Portfolio Management Capture, evaluate, and prioritize business demand for IT services and projects
Collaborate with stakeholders to define business cases and value propositions
Align demand with IT strategy, capacity, and funding constraints
Support portfolio planning and roadmap development
Strategic Alignment Ensure IT initiatives are aligned with enterprise goals and business strategies
Communicate IT strategy, capabilities, and roadmap to business stakeholders
Advocate for business needs within IT and ensure transparency on priorities
Performance Management & Metrics Define, track, and report on key performance indicators (KPIs) and metrics to measure IT effectiveness and business value delivery
Use data-driven insights to identify trends, gaps, and opportunities for improvement
Partner with stakeholders to align KPIs with business objectives and desired outcomes
Drive continuous improvement initiatives based on performance results
Service & Performance Management Monitor and communicate the performance of IT services to business partners
Ensure service levels meet agreed expectations and drive continuous improvement
Facilitate issue resolution and escalation as needed
Governance & Communication Participate in governance forums, steering committees, and planning sessions
Ensure clear, consistent communication between IT and business units
Support financial transparency, including budgeting and cost management discussions
Workforce & Capability Planning Assess resource needs based on business demand, project pipeline, and strategic priorities
Partner with IT leadership to ensure adequate staffing levels and appropriate skill sets
Provide input into workforce planning, capacity management, and vendor support strategies
ERP & Center of Excellence (CoE) Enablement Support the development and implementation of ERP Center of Excellence (CoE) strategies
Promote standardization, best practices, and governance across ERP-related initiatives
Collaborate with functional and technical teams to drive consistency and efficiency in ERP processes
Help ensure ERP investments deliver sustained business value
Change Enablement Support organizational change management related to IT initiatives
Help drive adoption of new systems, tools, and processes
Ensure business readiness for technology changes