IT Business Relationship Manager Intern - Remote

CSAA Insurance Group, a AAA Insurer • Glendale, AZ

7d • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Internship Summary: We are actively hiring for an IT Business Relationship Management Intern (BRM)! This summer, we are looking for motivated individuals looking to begin a career in our IT Core Insurance Systems and Solutions department to support our Business Relationship Management team. The IBRM role is critical for ensuring that the organization's applications and platforms are effectively leveraged to drive business success and enhance efficiency. They act as a tactical partner, bridging the gap between the business and IT to maximize the value derived from these essential technology investments.

CSAA Internship Program: As an intern, you will participate in an 11-week summer internship experience with an emphasis on hands-on learning and real-world immersion into our business. Our interns participate in professional development and job-specific training and plenty of networking opportunities to gain deep understanding of their role and department while also broadening their knowledge of CSAA’s business. We offer an Intern Innovation Challenge, executive meet and greets, community service opportunities, and social bonding activities to help you stay connected.

Internship Details: The anticipated dates of our 2026 summer internship will be May 26, 2026 – August 7, 2026. This role is remote. The anticipated hourly rate for this role is $27.00

Requirements

• Current undergraduate student pursuing a degree in Management Information Systems or other relevant business or technical majors
• Rising juniors and seniors ideally graduating within 1-2 semesters such as December 2026 or May 2027.
• Practical knowledge in IT applications and platforms
• Understanding of software development life cycle (SDLC) and project management methodologies.
• Ability to analyze and interpret data to support business decisions.
• Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
• Ability to explain complex technical concepts in simple terms.

Nice To Haves

• Experience with data extraction and analysis using SQL, and data visualization techniques

Responsibilities

• Collaborate with project managers and IT teams on projects related to the implementation, upgrade, or enhancement of applications and platforms.
• Assist in gathering business requirements from stakeholders, including Business Relationship Manager and Business Systems Analyst, and document them in a clear and concise manner.
• Ensure that business requirements are accurately translated into technical specifications and that projects deliver the expected business outcomes.
• Maintain accurate and up-to-date documentation, including technical requirements, design, and user stories.
• Track and report on the value realized, including improvements in efficiency, decision-making, and user satisfaction.

What This Job Offers

• Career Level: Intern