IT Business Relationship Manager - HR, Ethics & Compliance, Data Privacy, Legal and Facilities

Servier Monde • Boston, MA

285d

About The Position

Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas, and make patients the focus of every strategic decision. We are seeking an IT Business Relationship Manager (BRM) with a technical focus reporting to the IT Director, Corporate & Industry (C&I). This role will collaborate with the IT Director and key business stakeholders to align technology solutions with business objectives. In this supporting role, you will act as a liaison between IT and business units, including HR, Ethics & Compliance, Data Privacy, Legal, Litigations, and Facilities, ensuring that IT strategies drive business value and support optimal service delivery. Your responsibilities will include managing business relationships, vendor partnerships, and application support, while facilitating communication between IT and business teams. You will gather and analyze business requirements, support project delivery, administrate systems (as needed), and collaborate with IT teams, including Application Management, Data Management, Cybersecurity, and the Infrastructure and Help Desk teams. A key focus will be overseeing the implementation, maintenance, and optimization of key platforms such as, HCM, GRC, ELM, CLM, TPRM, TPDD, TPE, GST platforms (ADP, SuccessFactors, SirionLabs, OneTrust, Porzio) to meet evolving business needs, ensuring integration, compliance with IT general / GxP controls, data privacy standards (HIPAA, GDPR and CCPA), HCP transparency reporting, third-party risk management, and other regulatory requirements, and secure data handling. Your role will also involve supporting integrations within the Server ecosystem across, functions, ensuring smooth operations and alignment with business goals. Additionally, you will work closely with Servier Group in France to support US shared services systems and ensure alignment between platforms and business processes.

Requirements

• 5-7+ years in an IT business relationship management and technical role within the pharmaceutical or life sciences industry.
• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related fields (or equivalent practical experience).
• Strong understanding of HCM, GRC, ELM, CLM, TPRM, TPDD, TPE, GST ecosystems and business processes in HR, Legal, Compliance, Data Privacy (experience with SirionLabs, Porzio, ADP, SuccessFactors, OneTrust, or similar is a must).
• Expertise in data integration, master data management (MDM), and system architecture for large-scale IT solutions across multiple business domains.
• Proven ability to manage complex enterprise projects, including stakeholder management, vendor coordination, and system integrations.
• Solid experience with organizational change management to ensure successful technology adoption and user engagement.
• Deep knowledge of regulatory requirements in the pharmaceutical industry (e.g., SOX, GxP, 21 CFR Part 11, GDPR/CCPA, HIPAA).
• Advanced communication skills, with the ability to influence and engage both technical and business teams.
• Strong analytical skills, with the ability to create functional specifications and technical documentation.

Responsibilities

• Provide technical support for applications and integrations within the IT C&I portfolio
• Support IT Director, C&I Business Partner in demand management
• Adaptively assume the roles of Business Relationship Manager, Project Manager, or Business Systems Analyst based on evolving project needs and priorities
• Build and maintain relationships within C&I portfolio business stakeholders
• Serve as trusted technology advisor between business units and IT
• Facilitate change management and process improvements
• Collaborate with IT and vendor project managers for initiative delivery
• Manage and create IT SDLC project delivery and documentation
• Support data flow design and integration optimization
• Manage vendor relationships and evaluate system releases, updates, and enhancements
• Collaborate with cross-functional teams to define and document business requirements and future-state processes
• Provide ongoing monitoring and support for HCM, GRC, ELM, CLM, TPRM, TPDD, TPE, GST platforms and system integrations, ensuring alignment with business objectives

Benefits

• Diversity, equity, and inclusion commitment
• Equitable treatment for all applicants

What This Job Offers

• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree