IT Business Partner

City Of Savannah • Savannah, GA

377d • $66,490 - $66,490

About The Position

The IT Business Partner (ITBP) at the City of Savannah serves as a crucial liaison between the Innovation and Technology department and assigned Service Centers. This role focuses on advising on technology issues to enhance business operations, streamline processes, and improve efficiency. The ITBP will gather insights on technological challenges, promote IT services, and align technology strategies with functional needs to maximize benefits. This position offers a dynamic work environment with opportunities for career progression and professional development.

Requirements

• Bachelor's degree in Information Technology, Computer Science or related field from an accredited college or university.
• Four (4) years of professional business analysis experience or equivalent combination of education, training, and experience.
• Strong technical learning aptitude.
• Strong problem-solving abilities to address technical challenges and improve business processes.
• Adaptability to changing technology landscapes and business needs.
• Good interpersonal skills with department office staff.
• Work management skills related to managing fast-paced working environments.

Nice To Haves

• Microsoft certification(s)
• Experience with technology projects
• Demonstrably high standards in a fast-paced work environment
• Able to work with an appropriate sense of urgency
• Ability to define solution benefits effectively to nontechnical management
• Hands-on experience with the Smartsheet platform
• Experience with the Microsoft Power Platform
• Understanding the concepts of the PMI model for project management
• Previous experience working within any City service center(s)

Responsibilities

• Serve as the primary day-to-day IT contact for assigned departments.
• Act as a liaison between ITS and assigned departments to ensure IT solutions meet business needs.
• Moderate regular meetings with assigned departments to ensure effective communication and transparency.
• Provide or coordinate technical support for IT-related issues within the assigned departments.
• Collaborate with external vendors and ITS regarding technology solutions and services.
• Manage customer relationships to meet ITS expectations of customer experience and quality.
• Evaluate business processes and determine appropriate technology solutions.
• Ensure data security and compliance with relevant laws and regulations.
• Train staff on new technologies and systems.
• Develop and maintain documentation related to IT procedures, systems, and configurations.
• Actively participate in annual budget planning around technology with assigned departments.

Benefits

• 457(b)
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Pension plan
• Vision insurance
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree