IT Business Analyst

Sky Zone • Indianapolis, IN

43d • $95 - $105 • Hybrid

About The Position

As an IT Business Analyst, you serve as a strategic partner to the business, translating complex needs into clear, actionable technical solutions that drive efficiency, consistency, and innovation across the organization. You act as the connector between business units and technology teams—gathering requirements, analyzing systems, optimizing processes, and ensuring solutions are delivered with clarity, accuracy, and measurable business impact. You bring strong analytical capability, exceptional communication skills, documentation mastery, and a collaborative mindset. You play a key role in continuous improvement, operational excellence, and ensuring our systems evolve in alignment with Sky Zone’s strategic priorities.

Requirements

• A minimum of 5 years of experience as a Business Analyst, Systems Analyst, or in a similar IT/business systems role.
• Demonstrated experience leading requirements-gathering efforts and producing high-quality documentation, including functional specifications, user stories, process maps, and acceptance criteria.
• Strong understanding of system integrations, data flows, and enterprise application environments.
• Experienced working within both Agile and Waterfall delivery methodologies.
• Proven capability in root-cause analysis and can translate complex business needs into actionable technical requirements.
• A strong track record collaborating cross-functionally with IT teams, business units, vendors, and QA partners.
• Proficient with business analysis and documentation tools such as Lucidchart, Visio, Jira, Confluence, or comparable platforms.
• Experience supporting QA, UAT, and broader system testing activities.
• Requirements Elicitation & Translation: Expert at gathering, clarifying, and prioritizing requirements, and translating business needs into clear, actionable technical documentation.
• Cross-Functional Communication: Communicates effectively across technical and non-technical audiences, ensuring shared understanding and alignment at all levels.
• Business & Systems Analysis: Understands system capabilities, data flows, integrations, and business processes to evaluate impacts, identify gaps, and propose scalable solutions.
• Documentation Excellence: Produces clear, structured, complete documentation including user stories, functional specs, and process maps that drive accuracy and alignment.
• Organization & Project Coordination: Highly organized with the ability to manage multiple projects, dependencies, timelines, and deliverables in a fast-paced environment.

Responsibilities

• Serve as a liaison between business stakeholders and IT teams, ensuring shared understanding of goals, challenges, and solution requirements.
• Lead the full requirements process—eliciting, analyzing, validating, prioritizing, and documenting business needs with accuracy and clarity.
• Facilitate workshops, interviews, discovery sessions, and cross-functional meetings to gather meaningful insights.
• Challenge assumptions, identify root causes, and proactively recommend opportunities for improvement.
• Maintain a solution-oriented approach that balances technical feasibility, operational impact, and long-term scalability.
• Analyze systems, data flows, integrations, and workflows to identify gaps, risks, and opportunities for improvement or automation.
• Develop clear current-state and future-state process maps, workflows, and system models.
• Evaluate the downstream and upstream impacts of system changes on data integrity, security, and the end-user experience.
• Partner with IT leadership and Solutions Architects to ensure recommendations align with enterprise standards.
• Produce clear, concise documentation including functional specifications, user stories, acceptance criteria, use cases, and decision logs.
• Maintain version-controlled documentation and ensure traceability through development, QA, and deployment.
• Translate complex technical concepts into clear language for non-technical stakeholders.
• Provide consistent communication on project progress, risks, dependencies, and timelines.
• Collaborate with QA teams to define test cases, validate system functionality, and ensure solutions meet documented requirements.
• Support user acceptance testing (UAT) by coordinating test activities, gathering feedback, and tracking defects.
• Partner with Project Managers to support project execution, risk mitigation, and milestone alignment.
• Assist in developing training materials, job aids, user guides, and rollout communications to support adoption.
• Evaluate business processes to identify opportunities for optimization, automation, and increased efficiency.
• Stay informed on technology trends, best practices, and emerging tools to guide teams toward modern, scalable solutions.
• Build strong relationships with vendors and solution providers to support platform evaluations and business cases.
• Promote data-driven decision-making and help ensure the integrity of data flowing through systems.

Benefits

• Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.
• Eligibility for 401k is based on age and tenure requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees