IT Business Analyst

Manulife • Boston, MA

1d • Hybrid

About The Position

We are seeking a talented and experienced Business Systems Analyst to join our dynamic team. You will work closely with cross-functional teams to deliver transformative and impactful digital solutions. Join the Illustrations Team supporting the development of life insurance new and enforce products on in-house developed JH Illustrator suite of applications and services and all other system connections to support life insurance sales. This role offers a dynamic opportunity to collaborate with various partners to elicit and understand business needs. The Business Systems Analyst (BSA) will act as a key liaison between business and technology, translating product specifications into actionable technical requirements and ensuring successful delivery of system functionalities and product development. Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination. Our ambition is to be the most digital, customer-centric global company in our industry.

Requirements

• Strong understanding of individual life insurance operations and product development.
• Must have Actuarial or strong Mathematical background.
• 5+ years IT industry experience.
• 2-3 years of experience in Insurance or Banking and Financial sectors is highly preferred.
• 1–2 years of progressive business analysis experience supporting small to medium-sized projects.
• Demonstrated ability to work independently and collaboratively across teams.
• Foundational knowledge of system design and testing processes.
• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment.
• Proficiency in systems design, structured analysis, and testing methodologies.
• Strong analytical, planning, and organizational skills to support multiple initiatives.
• Effective communication and stakeholder engagement across cross-functional and geographically dispersed teams.
• Demonstrable ability to work independently, as well as in a team environment with geographically dispersed Business partners and peers.
• Skilled in Microsoft Office tools (Word, Excel), JIRA.
• Proven ability to leverage emerging market trends including adoption of tools and best practices using Generative AI to transform Business analysis and product delivery.
• Ability to manage competing priorities and adapt to a fast-paced environment.
• Awareness of organizational dynamics and informal structures.

Nice To Haves

• Preferred to have experience with Illustration Systems.
• Bachelor’s degree in a related field.

Responsibilities

• Collaborate with Product Owners, Engineers, Quality Engineers, Business partners, and Scrum teams to define Epics, Features, and detailed User Stories.
• Translate life insurance product specifications into technical requirements and system designs.
• Collaborate to help develop and execute test strategies, plans, and acceptance criteria for product implementations and system enhancements.
• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.
• Perform analysis of complex system calculations including actuarial rate models, identify root cause of problems, and contribute to development of technical solutions.
• Partner with internal teams and external vendors to ensure alignment with business needs and IT standards.
• Support system, regression, and user acceptance testing activities.
• Enhance workflows and processes in alignment with business and technical strategy.
• Monitor industry trends and contribute to communities of practice.
• Manage multiple initiatives concurrently and navigate ambiguity with a customer-centric mindset.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Health insurance.
• Dental insurance.
• Mental health coverage.
• Vision insurance.
• Short- and long-term disability insurance coverage.
• Life and AD&D insurance coverage.
• Adoption/surrogacy benefits.
• Wellness benefits.
• Employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed