IT Business Analyst
About The Position
Business Systems Analyst Position Summary: The Business Systems Analyst will review, analyze, and evaluate business systems and user needs. Responsible for supporting and improving business systems while also providing hands-on technical support across IT infrastructure, networking, hardware, software, and virtual environments. This includes troubleshooting and developing solutions to business problems, operational area consulting, systems architectures, project management and implementation evaluation. The position bridges business applications and core IT infrastructure. While maintaining knowledge of current information technology and business requirements to recommend solutions consistent with company and departmental objectives. The position requires extensive interaction with business systems, user community and IT staff. The ideal candidate has 2–4 years of professional IT experience, a solid technical foundation, and a strong interest in continuing development toward network administration, infrastructure, and security responsibilities.
Requirements
- Demonstrated ability to stay current with technology and maintains knowledge plus learn new technology quickly.
- Continuously available to support business needs with a sense of urgency including off-shift and weekend support.
- 2–4 years of experience in IT systems, infrastructure, or enterprise technical support roles.
- Ability to communicate effectively with both technical and non-technical users.
- Hands-on experience with:
- Working knowledge of:
- Experience supporting or working with:
- Strong critical thinking and decision-making skills.
Nice To Haves
- Recognized for working effectively and collaboratively with all levels of the business.
- Strong project management approaches in a complex manufacturing environment.
- Excellent written and verbal communication and organizational skills.
- Highly organized and self-motivated individual.
- Experience in a manufacturing or operational environment.
- Demonstrated initiative and interest in expanding responsibilities in infrastructure, networking, and security.
Responsibilities
- Provide advanced end-user and system support for desktops, laptops, peripherals, and operational or shop-floor systems.
- Support Microsoft Windows operating systems and enterprise software applications.
- Troubleshoot hardware, software, and connectivity issues across systems and infrastructure.
- Coordinate with vendors and internal teams to resolve technical issues.
- Provide hands-on support for IT infrastructure including:
- Support and troubleshoot network components including:
- Apply broad working knowledge of system standards, technologies, and methodologies to the definition and implementation of business systems or functions.
- Participate in IT projects including planning, testing, implementation, and validation.
- Assist with task tracking, timelines, documentation, and change management.
- Follow IT standards, procedures, and security best practices.
- Provide off-shift or weekend support as needed in an operational or manufacturing environment.
- Document implemented systems to include a reference manual for the system and business practices/procedures.
- Define issues, develops alternatives, determine impacts, and makes recommendations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
