IT Business Analyst: Public Safety

City of Fredericksburg•Fredericksburg, VA

1d•$61,864 - $68,050

About The Position

Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
One (1) year of experience in software configuration, application support, or related IT operations.
Ability to pass a Police background investigation.
Valid Commonwealth of Virginia driver’s license.
Strong communication skills for technical and non-technical audiences.

Nice To Haves

Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
Familiarity with public safety technology and cyber security standards.

Responsibilities

Helping configure, support, and troubleshoot essential public safety applications such as Computer Aided-Dispatch (CAD), and Records Management Systems (RMS), Mobile and in-car applications and Next-Generation 911 (NG911)
Gaining a clear understanding of Police, Fire/EMS, and Dispatch workflows operate and aligning systems to better support operational needs.
Running reports and basic queries to support state and federal reporting
Assisting with system upgrades, testing, and user training
Working with vendors to resolve issues and improve system performance
Creating documentation, user guides, and training materials
Identify and implement operational and technological enhancements.
Develop documentation and manage small projects.
Participate in larger technology initiatives.
Collaborate with personnel and agencies, exercising initiative and independent judgment.