IT Business Analyst: Public Safety

City of FredericksburgFredericksburg, VA
1d$61,864 - $68,050

About The Position

Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
  • One (1) year of experience in software configuration, application support, or related IT operations.
  • Ability to pass a Police background investigation.
  • Valid Commonwealth of Virginia driver’s license.
  • Strong communication skills for technical and non-technical audiences.

Nice To Haves

  • Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
  • Familiarity with public safety technology and cyber security standards.

Responsibilities

  • Helping configure, support, and troubleshoot essential public safety applications such as Computer Aided-Dispatch (CAD), and Records Management Systems (RMS), Mobile and in-car applications and Next-Generation 911 (NG911)
  • Gaining a clear understanding of Police, Fire/EMS, and Dispatch workflows operate and aligning systems to better support operational needs.
  • Running reports and basic queries to support state and federal reporting
  • Assisting with system upgrades, testing, and user training
  • Working with vendors to resolve issues and improve system performance
  • Creating documentation, user guides, and training materials
  • Identify and implement operational and technological enhancements.
  • Develop documentation and manage small projects.
  • Participate in larger technology initiatives.
  • Collaborate with personnel and agencies, exercising initiative and independent judgment.
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