IT Business Analyst: Public Safety

City of Fredericksburg • Fredericksburg, VA

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About The Position

Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field.
• One (1) year of experience in software configuration, application support, or related IT operations.
• Or an equivalent combination of education and experience.
• Ability to pass a Police background investigation.
• Valid Commonwealth of Virginia driver’s license.
• Strong communication skills for technical and non-technical audiences.

Nice To Haves

• Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems.
• Familiarity with public safety technology and cyber security standards.

Responsibilities

• Helping configure, support, and troubleshoot essential public safety applications such as Computer Aided-Dispatch (CAD), and Records Management Systems (RMS), Mobile and in-car applications and Next-Generation 911 (NG911)
• Gaining a clear understanding of Police, Fire/EMS, and Dispatch workflows operate and aligning systems to better support operational needs
• Building reports and basic queries to support state and federal reporting
• Assisting and coordinating system upgrades, testing, and user training
• Working with vendors and end users to resolve issues and improve system performance
• Creating documentation, user guides, and training materials
• Identify and implement operational and technological enhancements
• Manage small projects
• Participate in larger technology initiatives
• Collaborate with personnel and agencies, exercising initiative and independent judgment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level