IT Business Analyst Manager

World Travel Holdings Inc-posted 3 months ago

Full-time • Manager

1,001-5,000 employees

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World Travel Holdings is seeking an experienced, remote IT Business Analyst Manager to help us deliver innovative solutions that make leisure travel more accessible and fun. This crucial role will oversee and lead a team of business analysts in a hybrid waterfall/agile process and partner with strategic business partners and technical leaders to bridge the gap between business and technology. The ideal candidate will be an excellent critical and strategic thinker, be a strong team leader and have a deep understanding of business analysis methodologies and best practices.

Lead and manage a team of 6 business analysts, providing guidance, support, coaching and fostering a collaborative and innovative team environment
Establish and maintain best practices for requirements gathering, documentation and stakeholder engagement
Foster a culture of growth, ownership, accountability, and continuous improvement
Position yourself and the BA team as technical and business thought leaders, to drive business outcomes through a deep understanding of technology
Partner with Product, Engineering and business stakeholders to translate strategic objectives into clear, actionable requirements
Maintain a holistic understanding of business processes, customer journeys, and technical dependencies
Build a strong understanding of the technical ecosystem, across the front end experiences to the back end services and APIs
Jira administrator, trainer and champion the adoption of BA tools, including project and technical documentation repositories and knowledge bases
Oversee the end-to-end process of gathering, analyzing, and developing business requirements documents and user stories
Develop and maintain high-quality artifacts including business requirements, acceptance criteria, business process flows and system interaction diagrams
Ensure requirements reflect scalability, security, quality and usability considerations
Perform high level business requirements gathering and assessments early in the project life cycle, prior to project being assigned to a delivery team
Facilitate executive workshops, steering committees, and cross-functional discovery sessions
Serve as a trusted advisor to stakeholders (business, operations & technology) by clarifying needs, challenging assumptions, and identifying opportunities for optimization
Facilitate workshops, discovery sessions, and cross-functional discussions to align on scope and deliverables
Build strong relationships across technology, business, and operations teams
Spearhead a mindset shift for the BA organization to transition from reactive work to strong technical thought leaders that drive business outcomes

Bachelor’s degree in Information Technology, Business, or related field required
8+ Years of relevant BA or Product Owner experience with a minimum of 2 as a manager
Business Analysis certification (e.g. Certified Business Analysis Professional (CBAP), Certified Scrum Product Owner, etc.)
Experience working in a hybrid model of a blend of waterfall and agile project delivery
Demonstrated expertise in understanding data flows, integrations, and cloud-based (GCP & Azure) architectures for front-end and back-end platforms
Advanced proficiency in using SQL, Excel, Tableau, or other data analysis tools is highly desirable. Experience in data modeling, database design, or software development is a plus
Intimate working knowledge of agile tools required, preferably Jira and Confluence, but understanding of tools such as Trello, Scrumwise and demonstrated ability to implement and learn a new tool accepted
Ability to translate complex technical details into business-friendly language
Familiarity with cruise ship operations or the travel industry, including revenue management, passenger booking systems, and onboard operations a plus

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