IT Business Analyst II - Harmony Colonial Life Products

Unum • Atlanta, GA

2d

About The Position

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us. General Summary: Unum is seeking a Business Analyst II to join our agile delivery team supporting one of our key product platforms. In this role, you will work closely with a Product Owner, Scrum team, and business partners to turn business needs into clear, actionable user stories and requirements. You’ll help ensure the team has a well‑prepared backlog, support sprint planning and refinement sessions, and assist with demos and solution validation. This position requires strong analytical thinking, the ability to understand how different systems and processes connect, and comfort working in a fast‑paced agile environment. The ideal candidate can manage multiple dependencies, communicate effectively across teams, and contribute to delivering solutions that provide real business value.

Requirements

• Bachelor’s degree preferred, or equivalent experience.
• 4+ years’ experience working on an agile team.
• Strong analytical, logical, and critical thinking skills with high attention to detail.
• Passion for business goals, customer experience, and operational outcomes.
• Experience with Agile development methodologies.
• Strong oral and written communication skills, with the ability to document and communicate requirements clearly.
• Strong team collaboration skills with the ability to work across diverse groups.
• Ability to solve complex business problems while driving customer and operational value.
• Innovative, self‑motivated, and results‑oriented.

Nice To Haves

• IIBA certifications a plus.

Responsibilities

• Maintain a holistic understanding of the IT Delivery roadmap and ensure changes are accurately reflected in backlog tools to support automated roadmaps, reporting, and metrics.
• Ensure product and adoption KPIs can be effectively measured within development and delivery activities by identifying needed data points early in the agile process.
• Maintain a clear understanding of client personas and use them to refine work items and ensure alignment with customer needs.
• Ensure integrity of work items as they are decomposed and refined across the backlog hierarchy, identifying gaps, descoping risks, or needs for additional requirement gathering.
• Ensure key information needed for Product Owner prioritization is current, accurate, and available in usable formats.
• Ensure functional and non-functional requirements are clearly represented and documented in the product backlog.
• Ensure backlog items meet the Definition of Ready/Done and align with enterprise planning horizons, maintaining high content quality and data integrity.
• Identify, gather, and analyze data from relevant sources to support processes impacted by new solutions.
• Select and use the most effective techniques and tools (e.g., BlueWorks for process mapping, Excel) to represent and trace business requirements.
• Model best practices aligned with product-area methodologies (e.g., Customer Journey, Agile, Program Execution Framework).
• Continuously improve and expand tools and practices within the Business Analysis discipline.
• Mentor peers on business analysis best practices, tools, and emerging market or technology trends.
• Conduct industry research and apply insights to business context and solution design.
• Ensure documentation and change controls are in place for production deployments and transition to production support teams.
• Elicit requirements using appropriate techniques (personas, user stories, story maps) and partner with Product Owners to create and elaborate backlog items with clear acceptance criteria.
• Collaborate with Product Owners to groom and prioritize backlog items.
• Lead the creation of concise, effective user stories and ensure acceptance criteria clearly reflect stakeholder intent.
• Define detailed design and acceptance criteria for user stories on a just‑in-time basis.
• Review acceptance criteria with engineers and testers to ensure clarity, testability, and alignment with automated testing practices.
• Coordinate or support acceptance testing with business partners and the agile team.
• Lead story decomposition and process mapping to ensure the right level of detail for planning.
• Collaborate with the agile team, Scrum Master, and Product Owner during planning to agree on sprint deliverables.
• Maintain detailed knowledge of assigned business processes and suggest improvements.
• Gather requirements related to personas and user experiences; support information architecture and partner with UX to ensure an excellent user experience.
• Evaluate native capabilities of third‑party or cloud solutions; configure layouts, workflows, reporting, and dashboards when applicable.
• Support internal test execution, including documentation, defect tracking, and troubleshooting.
• Collaborate with architects, engineers, and testers to ensure delivered features meet or exceed Product Owner expectations; contribute to solution design discussions.
• Maintain accurate, up‑to-date information in ALM tools and communicate progress, plans, and impediments during daily stand-ups.

Benefits

• onsite fitness facilities
• generous paid time off
• employee professional development programs
• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees