IT Business Analyst II - Platform Integrations

Unum • Portland, ME

1d • Hybrid

About The Position

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us. General Summary: We are looking for a detail-oriented and proactive IT Business Analyst to join our technology team. In this role, you will support mission-critical platforms, collaborate with Product Owners and engineering teams, and ensure high-quality requirements flow through the Agile delivery lifecycle. This position combines production support (Run) with new feature development (Grow) in a fast-paced, Agile environment.

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years of experience as a Business Analyst in an Agile environment
• Strong experience with Agile methodologies (Scrum, Kanban)
• Excellent analytical, problem-solving, and communication skills
• Strong attention to detail and documentation skills
• Ability to work effectively across technical and business teams
• Self-motivated with a continuous improvement mindset
• Rally, ServiceNow, Clarity
• Merlin platform (mainframe database, ADI)
• AWS

Nice To Haves

• Scrum Master or SAFe experience
• Experience supporting enterprise platforms
• IIBA certification

Responsibilities

• Collaborate with Product Owners to define, refine, and prioritize backlog items
• Write clear, concise user stories and acceptance criteria
• Ensure backlog items meet Definition of Ready/Done standards
• Analyze business processes and translate them into actionable requirements
• Support incidents and enhancement requests through ServiceNow
• Participate in daily stand-ups, backlog refinement, and planning sessions
• Coordinate and support acceptance testing and defect management
• Maintain accurate documentation and ensure ALM tools are up to date
• Serve as a bridge between business needs and technical solutions
• Contribute to continuous improvement of Agile and BA practices

Benefits

• onsite fitness facilities
• generous paid time off
• employee professional development programs
• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level