IT Business Analyst I

Mcgough And Co-posted 3 months ago
$70,000 - $95,000/Yr
Full-time • Entry Level
Hybrid • Saint Paul, MN
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The IT Business Analyst I role will manage a set of designated enterprise-wide applications. The analyst will engage with key stakeholders of the organization to identify business specific needs, determine best practice for maintaining, upgrading, and enhancing applications as well as offer support and training to the end user. The Business Analyst will work with the subject matter experts (SME's) within the company to develop test plans for functional testing, user acceptance testing, stress testing, performance testing and scalability testing and report the results. This specific position will also have the responsibility of creating, modifying, and maintaining application specific reports based on business needs using current report writing tools. This individual needs to have the ability to diagnose and address operational data requests as well as identify data issues and provide recommendations for resolution. This role will require engagement with external partners for support, improvements, and upgrades as well as requirements gathering for medium to difficult projects.

  • Provide first-level support and troubleshooting for key business applications used throughout the organization.
  • Assist users with system issues, navigation questions, and general functionality.
  • Help maintain user access and perform simple configuration updates under guidance from senior analysts or system administrators.
  • Document common issues, FAQs, and solutions to help build internal knowledge bases and improve support processes.
  • Work with stakeholders and end users to gather feedback on system performance and user needs.
  • Participate in application testing during system upgrades or implementations by executing test cases and reporting results.
  • Assist with generating routine reports, basic data analysis, and running system queries as requested by business units.
  • Manage application upgrades with stakeholders, IS team and vendors from preparation to post upgrade support.
  • Analyze business data to detect trends, risks, and opportunities for improvement.
  • Assist in maintaining enterprise applications by updating system settings, managing templates, and entering configuration changes as directed by senior staff.
  • Help monitor application performance and user activity, identifying basic errors or inconsistencies and reporting them to the appropriate technical teams.
  • Support user provisioning tasks such as adding new users, modifying access levels, and assisting with password resets or permissions under supervision.
  • Maintain documentation of application processes, configuration steps, and change requests to support consistency and knowledge sharing.
  • Create user manuals, training materials, and process documentation.
  • Train end-users on new systems, tools, and processes.
  • Ensure knowledge transfer between teams during project handovers.
  • Monitor implemented solutions for performance and adoption.
  • Participate in routine system reviews, audits, or testing activities by gathering information, checking data accuracy, and helping track issues.
  • Coordinate with vendors or internal IT teams to log support tickets or follow up on minor system issues and updates.
  • Gather feedback from stakeholders to refine processes and tools.
  • Participate in meetings with business stakeholders, department leads, or end users to understand how they use enterprise systems and identify any pain points or improvement needs.
  • Gather input about current processes and system functionality and help translate stakeholder feedback into actionable notes or requirements.
  • Assist senior analysts during discovery sessions or project meetings by taking detailed notes, asking clarifying questions, and preparing follow-up communication.
  • Map current (“as-is”) processes and design workflows.
  • Identify process gaps, bottlenecks, and automation opportunities.
  • Capture business needs and functional requirements in clear, structured documentation under guidance from senior team members.
  • Collaborate with stakeholders to confirm that documented requirements accurately reflect their needs and expectations before submitting them for approval.
  • Assist in updating or refining requirements based on stakeholder feedback or changes in project scope.
  • Coordinate and manage the development or improvements as it relates to enterprise applications.
  • Management of relationships with external partners.
  • Collaborate with internal teams, contractors and other stakeholders to align efforts.
  • Occasional technology troubleshooting.
  • Other duties as assigned.
  • Bachelor's Degree or 3 years of equivalent experience in Business Analyst, Project Management or related field.
  • 2-4 years of experience with enterprise applications, financial and business processes.
  • 4+ years of experience with enterprise applications, financial and business processes.
  • Project Management experience.
  • Knowledge of construction systems and applications.
  • Knowledge of construction industry.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Generous retirement plans
  • Voluntary benefit plans
  • Parental leave
  • Substantial paid time off
  • Holiday pay
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