IT Business Analyst I

Truist Bank • Atlanta, VA

1d • Onsite

About The Position

The IT Business Analyst is responsible for supporting the technology lifecycle plan across systems, platforms, and infrastructure—tracking End of Support (EOS) dates, driving remediation plans before risk materializes, and ensuring compliance with lifecycle standards and governance. This includes technology assessment and cross team coordination to keep technology current, secure, and aligned to enterprise policies and the delivery lifecycle.

Requirements

• Strong critical thinking skills with the ability to analyze information, identify patterns, and draw sound conclusions.
• Demonstrated problem solving ability, including diagnosing issues, evaluating alternatives, and recommending effective solutions.
• Ability to break down complex problems into manageable components and develop clear action plans.
• Skilled at assessing risks, anticipating obstacles, and proposing mitigation strategies proactively.
• Able to interpret data, metrics, and qualitative insights to make informed decisions.
• Comfortable navigating ambiguity and applying structured thinking to resolve unclear or incomplete situations.
• Strong judgment and decision-making skills, balancing technical, operational, and business considerations.
• Ability to evaluate multiple viewpoints, think objectively, and challenge assumptions when appropriate.
• Creative and innovative mindset for identifying improvement opportunities across processes, workflows, or systems.
• Monitor and drive activities for existing planned upgrades to ensure engineering and application teams are meeting deadlines.
• Ability to balance multiple priorities.
• Associate’s degree in Information Technology-related field, or equivalent education and related training
• Two years of information technology experience with significant experience in software development
• Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management Relationship Management, Business Operations, or Quality Management
• Ability to work independently or as a member of a team
• Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
• Strong presentation, verbal and written skills
• Ability to manage multiple concurrent projects, activities and tasks under time constraints
• Ability to effectively interface with staff at all levels
• Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
• Strong ability to resolve conflicts, excellent facilitation and organizational skills
• Strong critical and analytical thinking and problem-solving skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Knowledgeable of core business functions, processes and workflows associated with assigned business areas and projects.

Responsibilities

• Partner with Application Teams: Engage with application owners and technical teams to assess current-state environments and determine upgrade or migration requirements for operating systems and databases.
• Plan and Coordinate Upgrades: Collaborate with platform/product owners, application, operations, and engineering teams to sequence upgrades and minimize disruptions.
• Create remediation roadmaps to define the appropriate upgrade approach, ownership, scope, and timeline for each application.
• Execute Against Plans: Using the remediation roadmap drive execution of activities ensuring progress aligns with the documented approach.
• Risk, Issue & Decision Management: Document risks, issues, decisions, and dependencies.
• Cross-Team Coordination: Work with teams - including Infrastructure, Security, Database, and Application Technical Managers to identify and assist in removing any roadblocks to ensure successful delivery.
• Communication & Reporting: Provide regular status updates, progress reporting, and stakeholder communication to ensure transparency and alignment across business and technical groups.
• Support Standards & Compliance: Ensure actions adhere to technology lifecycle management standards, procedures, and controls. Escalate risks and non-compliance properly.
• Participate with peer groups to identify, document and communicate project needs.
• Work closely with project stakeholders to understand project processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.
• Establish project requirements using business process and workflow analysis.
• Plan, elicit, capture, analyze and validate business, functional and/or technical requirements.
• Participate in or facilitate requirements elicitation sessions and walkthroughs.
• Perform current state analysis of existing business systems, applications and functions.
• Request infrastructure diagrams in accordance to business process and workflow.
• Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
• Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports and meeting minutes.
• Develop understanding of core systems, applications and technical platforms.
• Observe strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management, etc).

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree