IT BUSINESS ANALYST I

Fox Communities Credit Union • Appleton, WI

1d • Hybrid

About The Position

We currently have a career opportunity for a full-time IT Business Analyst I based out of our corporate office (Enterprise) in Appleton! After initial onboarding onsite, this position could have the opportunity for hybrid (2 days onsite/week, 2 remote) work consideration. However, candidates must reside in Wisconsin to be considered.

The IT Business Analyst I gathers and analyzes industry, functional, and technical information to help design and support information technology solutions, as a link between people, process, and technology, and serves as the liaison between technology and the business lines regarding new business solutions or enhancements to existing business solutions.

The IT Business Analyst I role is responsible for collaborating with all levels of business and information technology teams to perform support, analysis, debugging, configuration, testing, training, documentation, implementation, and maintenance for existing and new technology solutions.

Requirements

• Minimum: Associate or Bachelor’s Degree in Information Systems (or a degree that requires critical thinking/equivalent experience with common applications), with one to three years of experience of analyst work.
• Experience translating business requirements into technical solutions is required
• Experience supporting and troubleshooting applications is required
• Operational knowledge of and experience with operating systems or common applications upon which applications run, such as Windows, Apple, iOS, Android, Internet Explorer, Edge, Chrome, FireFox, Safari
• Intermediate knowledge of Microsoft Office Products (Excel, PowerPoint, Word), core processing systems and integration
• Ability to work independently, participating in multiple projects at the same time, while meeting timelines is required
• Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Nice To Haves

• Preferred: Three to five years of experience in Information Technology with a portion of time focused on business application processes in the financial services industry
• Experience working in an ITIL-based tracking solution is a plus
• Knowledge of core banking processes supporting lending, deposits, and payments is a plus

Responsibilities

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Providing Tier 1 support to ensure system availability and stability, resolving issues escalated from the IT Support Team
• Analyzing business processes and system requirements, translating business needs to technical solutions
• Assessing applications to identify improvement opportunities that enhance efficiency and reduce operational cost
• Collaborating with broader IT team to recommend and implement technology solutions, optimizing efficiency and operational costs
• Partnering with leadership to recommend solution designs using existing and new technologies in alignment with the company vision
• Analyzing data to identify patterns and solutions to root causes of problems
• Balancing multiple deadlines and prioritizing key deliverables
• Participating in implementation projects in an agile, highly collaborative manner, meeting deadlines while maintaining quality
• Supporting testing and facilitating communication to stakeholders
• Deploying test scripts to refine and maintain software
• Documenting specifications and mapping requirements for workflows, reports, data, and system integrations
• Creating technical documentation to support system configuration and standard operating procedures
• Assisting in preparation of end-user documentation and participating in training as needed

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree