IT Associate

Butterfield Market•New York, NY

19h•Onsite

About The Position

The IT Associate will develop technical skills and contribute to the organization's success by providing basic technical support for hardware, software, and networking issues, including setup, troubleshooting, and maintenance. This role involves assisting with new computer setups, software configuration, routine IT equipment maintenance, and diagnosing and resolving technical issues, escalating complex problems to senior IT staff. The associate will support IT projects such as hardware/software rollouts and system upgrades, manage user accounts, track IT assets, and assist with virtual machines, network-connected systems, and security tasks under senior guidance. The position also requires performing additional duties as assigned by Executive Leadership or a Direct Supervisor.

Requirements

Associate degree or higher in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience also considered.
Working knowledge of Mac and Windows operating systems, common office applications, and Google Workspace.
Basic understanding of networking principles, including device connectivity, IP addressing, and troubleshooting.
Basic understanding of cybersecurity principles, including secure password practices, phishing awareness, and endpoint security.
Familiarity with virtual machines and basic system environments.
Strong organizational, troubleshooting, and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Must be able to lift and carry up to 50 lbs.
Must be able to talk, listen, and speak clearly.

Nice To Haves

CompTIA A+ certification (preferred but not required)
Familiarity with point-of-sale systems, preferably Catapult.

Responsibilities

Develop technical skills and contribute to the success of our organization.
Provide basic technical support to employees for hardware, software, and networking issues, including setup, troubleshooting, and maintenance.
Assist in setting up new computers, configuring software, and performing routine maintenance on IT equipment.
Diagnose and resolve technical issues related to computer hardware, software applications, and network connectivity, escalating complex issues to senior IT staff when necessary.
Support IT projects, including hardware or software rollouts, system upgrades, and new technology implementations, under the guidance of senior IT team members.
Help create, modify, and manage user accounts, including resetting passwords and managing access permissions.
Track IT assets, such as hardware and software licenses.
Support end-users, troubleshoot technical issues, and assist with various IT-related projects to ensure efficient operation of our systems and networks.
Perform duties outside your assigned area when called upon by the Executive Leadership or Direct Supervisor as needed.
Assist with basic support and maintenance of virtual machines, network-connected systems, and security-related IT tasks under the guidance of senior IT staff.