IT Associate

Da Davidson • Great Falls, MT

280d

About The Position

The IT Associate position performs various duties within the IT department, which include but are not limited to, physical asset inventory, Accounts Payable administrative assistance, answering the Service Desk backup queue during high call volumes, assisting with the hardware refresh project, and contributing to projects that support day-to-day operations within the IT department. This position is temporary and complete by the end of October 2025.

Requirements

• Proficient knowledge of basic computer hardware.
• Bachelor's degree in field of specialty or equivalent IT Support experience.
• Proficient computer skills and knowledge of applications, which include Microsoft Office and Microsoft operating systems.
• Strong organizational skills and detail oriented.
• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone recommended.
• Excellent customer service skills: ability to work successfully with a variety of personalities and various management levels.
• Experience managing and organizing physical assets, imaging and provisioning of machines, and testing new hardware.
• Consistently treat others with respect and maintain professional attitude and behavior.
• Able to maintain a flexible schedule to assist with projects, inventory, and high call volumes.
• Ability to safely lift and carry as much as 50 pounds.
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and self-directed.

Responsibilities

• Respond, document, and escalate incidents or requests over the phone in a timely manner when call volumes are high.
• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications, and security credentials.
• Identify automation opportunities to efficiently provision new machines and optimize daily workflows.
• Organize and maintain physical asset inventory, including printers, desktops, laptops, and peripherals, for items received and transferred to different departments and locations.
• Assist the IT Coordinator with Accounts Payable functions.
• Lead and contribute to projects that help with day-to-day operational continuity, regulatory needs, and overall efficiencies.
• Work with management to improve personal technical proficiency, support, and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed.
• Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend changes to IT procedures to improve productivity and/or reduce costs.
• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.

What This Job Offers

• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree