IT Associate II-Service Desk-Alt Sched - Day Shift

Stifel • Saint Louis, MO

9d

About The Position

The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance. This is a Compressed Schedule position working a 4 days/10 hours shift.

Requirements

• Strong Working Knowledge of computer systems, hardware, and software.
• Advanced problem-solving, analytical, and team working skills.
• Excellent communication and interpersonal skills.
• Display an openness to learning new technologies.
• Must be able to work any shift, night, weekends, holidays and extended hours as part of teh regular schedule.
• Capacity to work efficently with little to no direct supervision.
• Minimum Required: High School Diploma or equivalent coursework.
• Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory.

Nice To Haves

• Minimum Preferred: 1+ years' working in a technical environment.

Responsibilities

• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.

Benefits

• comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees