IT Assistant

Toot'n Totum • Amarillo, TX

75d

About The Position

As an integral member of our IT team, the IT Assistant is responsible for providing exceptional technical support to the IT Team. This position is responsible for responding to service tickets promptly, closing them in a timely manner and for creating & maintaining peer-reviewed documentation for all procedures. The IT Assistant must be a proactive, organized, and resourceful professional with strong problem-solving abilities.

Requirements

• High School diploma or equivalent.
• Obtain CompTIA A+ Certificate within one year of employment.
• Effective critical analysis and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills: strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail and urgency.
• Rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Act with integrity and professionalism.
• Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.
• Must be insurable with a valid driver’s license, clean driving, and personal auto insurance.

Responsibilities

• Promptly respond to service tickets and ensure timely resolution, ensuring optimal system performance and minimizing downtime.
• Document processes in OneNote or other ticketing system software.
• Maintain a tidy and organized workspace to facilitate efficient operations and foster a conducive environment for problem-solving.
• Maintain a clean office and job site, including taking out the trash.
• Help with inventory management and the decommissioning of old parts.
• Execute tasks assigned by the IT Leadership team competently, meeting established timelines and quality standards.
• Demonstrate the ability to complete tasks independently, showcasing a strong aptitude for self-directed work.
• Create comprehensive, peer-reviewed documentation for all procedures, enhancing knowledge sharing and continuity.
• Utilize on-the-job experience to continually enhance proficiency and contribute to process improvements.
• Keep a detailed daily field journal and consistently update notes, ensuring clear communication with the Vice President of IT and team members.
• Pursue ongoing professional development through education, peer interaction, research, and reading, staying current with industry trends and best practices.
• Assist in the installation, upgrade, troubleshooting, and repair of various devices, including Desktop PCs, Laptops, mobile phones, Tablets, Verifone POS systems, ATMs, NVRs/CCTV, Safes, Western Union Terminals, POTS, and VoIP Telephone Systems.
• Assist in installing music players, TVs, video extenders, video splitting, music speakers, and media players for Ads and Menu displays.
• Assist in store remodeling and new store construction.
• Participate in and follow all Toot’n Totum policies, guidelines, and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees