IT Assistant

ASM Global • New Orleans, LA

116d

About The Position

In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers and related equipment. Tasks may include end user support, performing PC maintenance, POS Maintenance, upgrades and configurations. Candidates eligible for this position must be customer service-focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

Requirements

• Experience with POS
• Solid analytical and problem-solving skills
• Proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
• Strong verbal and written communication skills
• Ability to establish and maintain effective working relationships with all internal and external stakeholders
• Must be able to adapt to environment changes immediately
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Benefits

• Equal Opportunity employer
• Commitment to sustainability
• Recognition programs

What This Job Offers