IT Asset Management (ITAM) Expert

Zions Bank • Midvale, UT

1d • Onsite

About The Position

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an experienced IT Asset Management (ITAM) Expert to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands-on experience with the ServiceNow platform , specifically Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) modules, along with a strong understanding of ITAM best practices and process transformation.

Requirements

• 6+ years of hands-on ITAM experience , with direct responsibility for hardware and/or software asset management.
• Proven expertise with HAM Pro and SAM Pro modules, specifically within ServiceNow.
• Experience process mining, transformation, mapping, and documentation .
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Nice To Haves

• Certifications such as: Hardware Asset Management Fundamentals – ServiceNow Software Asset Management Fundamentals – ServiceNow Certified of IT Asset Disposition (CITAD) – IAITAM Certified Asset Management Professional (CAMP) – IAITAM Certified Software Asset Manager (CSAM) – IAITAM Certified Hardware Asset Management Professional (CHAMP) – IAITAM Certified IT Asset Manager (CITAM) - IAITAM
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast paced environment
• Continuous improvement mindset
• Ability to work with limited direction

Responsibilities

• Oversee full lifecycle management, including process mapping, of IT assets—including procurement, deployment, maintenance, and retirement.
• Maintain and improve the accuracy of IT asset data.
• Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.
• Subject matter expert (SME) for ServiceNow HAM Pro & SAM Pro functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and reporting dashboards within ServiceNow.
• Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices (ITIL, ISO 19770, etc.).
• Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.
• Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed