IT Asset Management

Stefanini•New York, NY

4d•Onsite

About The Position

The IT Asset Management Stockroom Analyst is required to work with the wider IT department based in our Tampa office. The Asset Management Analyst will be responsible for all aspects of hardware asset management from discovery and tracking, reporting, and stockroom auditing, to disposal of assets in line with IT security and governance standards. The IT Asset Management Analyst is responsible for the day-to-day operations and management of the lifecycle of assets and ensures the configuration management database is regularly updated. The IT Asset Management Analyst is responsible for ensuring correct hardware assignment and collection of equipment for leavers as well as governing the firm's lost/stolen policies to ensure adherence to company policy.

Requirements

Intermediate-to-advanced level Microsoft Excel skills.
Strong all-around Microsoft Office skills, (e.g., Outlook Calendar, Mail, Teams and Chat)
Previous experience using ServiceNow incident and request management/tracking system.
Demonstrable experience within a similar role.
Strong analytical skills and attention to detail.
An understanding of IT Asset Management lifecycle processes and tools.
Experience in request fulfillment within an ITIL-based organization.
Knowledge of general procurement procedures and policies.
Knowledge and exposure to IT hardware (laptops) lifecycle management.
Basic understanding of implementation of new software products and license rule changes.
Problem-solving skills that can be applied to situations and problem resolution.
Excellent customer service skills with the ability to interact with people at all levels.
Being an all-around team player, a people person, and able to work in an open fast paced environment.
Ability to lift up to 50 lbs. on occasion, and work on your feet throughout the day.

Nice To Haves

Background in warehousing and hardware shipping/receiving a plus.
Self-motivated and goal-oriented, constantly looking to make improvements to drive efficiency.
Experience Following a Prescribed Process Look for examples in the candidate's past roles where they followed structured, step-by-step processes, such as adhering to standard operating procedures, workflows, or project management methodologies.
Evaluate candidate's ability to act promptly on assigned responsibilities, as demonstrated by candidate's awareness of tasks and follow-through on instructions, monitoring / responding to emails or addressing management and/or end user requests efficiently.
Stockroom Operations / Physicality of Role Convey the importance of daily receiving and shipping functions; emphasizing the physical nature of asset volume fluctuation (as little as 10 - 100+ received devices per day).
Packing, boxing and shipping quatities up to 75 lbs while standing for a great majority of the day Inventory Management Skills Determine if they have experience handling IT equipment or managing stockrooms.
Ask for examples of how they've processed, secured, and communicated inventory-related tasks in previous roles.
Assess candidate's ability to prioritize and follow through on inventory-related responsibilities, such as ensuring timely shipment of equipment or addressing urgent requests.
ServiceNow Skills Confirm candidate's familiarity with ServiceNow by asking about candidate's experience with ticketing systems.
Specifically, inquire about candidate's ability to receive, manage, and close tickets efficiently, and how they've been measured on this in the past.
Evaluate candidate's responsiveness and sense of urgency in addressing tickets, ensuring tasks are completed in a timely manner.
Collaboration and Connectivity with Leadership In your own words - Can you share an example of how you worked collaboratively in a fast-paced, team-oriented environment, while ensuring consistent knowledge sharing with peers and stakeholders?
Look for evidence of candidate's responsiveness to management instructions and candidate's ability to follow through on tasks.
Behavioral interview questions can help assess this trait.
In your own words - How would you describe your approach to align with your departments' priorities/goals while ensuring leadership is aware of your efforts to be successful in reaching your intended goals?
Self-Motivation Evaluate candidate's ability to work independently and take initiative.
Ask for examples of situations where they proactively solved problems or took on additional responsibilities without being prompted.
Assess candidate's ability to prioritize tasks and demonstrate a sense of urgency in addressing critical responsibilities.
Awareness of Security Protocols Confirm candidate's understanding of the importance of keeping the stockroom secure, such as ensuring it is not left unattended with unauthorized personnel.
Ask how they would handle situations where security protocols are at risk.
Assess candidate's accountability for ensuring compliance with security protocols, including candidate's response to feedback or incidents involving lapses in security.
Conducting Stockroom Audits Determine if they have experience performing inventory or stockroom audits.
Ask for examples of how they've conducted audits, identified discrepancies, and reported findings.
Assess candidate's ability to regularly review and reinforce security measures to prevent lapses.
Proficiency in MS Office Products Verify candidate's skills in Excel (e.g., creating spreadsheets, using formulas, and basic data analysis), PowerPoint (e.g., creating presentations), and Teams (e.g., communication, collaboration, and scheduling meetings).
Assess candidate's ability to use these tools to support task prioritization and collaboration, ensuring timely and effective communication with team members.
Communication Skills Assess candidate's ability to communicate (written) effecitively by reviewing candidate's resume, cover letter, or any written samples.
Ask candidates to describe how they've communicated with end users and team members in previous roles, particularly in situations requiring proactive collaboration or task delegation.
Assess candidate's ability to communicate with the team about stockroom security, such as reporting issues, ensuring compliance, and responding to audit findings.
Evaluate candidate's ability to engage in proactive collaboration, ensuring tasks are completed efficiently and security protocols are upheld.

Responsibilities

Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
Process Asset Management tasks relating to Starters, Movers, and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
Process repairs, returns, and re-assignment of hardware to our end users ensuring all data is captured accurately.
Implementation of policies and standards governing damaged, lost, stolen, and replacement of assets.
Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
Undertake physical audits of hardware (laptops), and cross reference against ServiceNow Asset Register.
Record and facilitate stock management, goods in and goods out processing.
Manage Incident & Service Request asset tasks and relevant policies.
Adhere to policy and workflows and suggest operational improvements where possible.
Hardware shipping, coordination & tracking with the lessor.
Support all aspects of hardware asset management from discovery and tracking, reporting, PC refreshes, and disposal activities in alignment with IT security and governance standards.
Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
Ensure asset re-assignments to end-users' data is accurate.
Record and facilitate stock management as needed.
Maintain accurate asset records in ServiceNow.
Accessory/peripheral ordering and stock management.
Working with the wider IT department within A&M as needed.