This role assists in developing and updating the agency's strategic IT plan, specifically focusing on Artificial Intelligence (AI) capabilities to maximize productivity and efficiency. It includes participating in working groups to author the IT AI plan and performing solution design for AI programs. A core responsibility is to design, build, and deploy custom chatbots using various platforms like Dialogflow CX and Vertex AI Search & Conversation. This also involves managing and maintaining existing chatbots, updating knowledge bases, and monitoring performance analytics. The consultant establishes and promotes best practices for using AI tools (e.g., Data Privacy, Security, Responsible AI Guidelines) and monitors compliance with organizational policies. The position involves developing and delivering comprehensive training programs and materials (workshops, guides, videos) for employees on the effective and ethical use of AI. This includes providing front-line support, diagnosing issues, and helping employees craft effective prompts for various AI tools. The primary objective of the duties is to enhance internal workflows and information access through the utilization of AI.