Clark Construction Company-posted 3 months ago
McLean, VA
Specialty Trade Contractors

We are currently seeking an IT Applications Manager. This role is a hands-on, technical role responsible for the daily administration, maintenance, and operational support of a portfolio of business applications. This position serves as a technical subject matter expert, ensuring the stability, performance, and security of critical systems. The Application Manager will work directly with end-users and cross-functional IT teams to troubleshoot issues, implement system changes, and drive process improvements. This is an onsite role in our McLean, VA office.

  • Perform daily hands-on maintenance, administration, and configuration of enterprise applications that could include Workday, Coupa, ServiceNow, Google Workspace, Box, Salesforce, and SAP S4/HANA.
  • Serve as the primary technical point-of-contact for supported applications, providing advanced-level support and troubleshooting to resolve user issues and system errors.
  • Manage the full application support lifecycle, including incident and problem management, change control processes, and resolution of user-submitted tickets.
  • Conduct system-level analysis to identify root causes of technical issues and implement corrective actions.
  • Execute data imports, exports, and transformations using Enterprise Integration Builder (EIB) or similar tools, and perform data audits to ensure data integrity.
  • Design, test, and deploy system enhancements, patches, and upgrades to improve application functionality and performance.
  • Develop and maintain comprehensive documentation, including technical specifications, configuration guides, and standard operating procedures (SOPs).
  • Collaborate with IT infrastructure, security, and development teams to ensure seamless application performance and integration.
  • Identify opportunities for process and system automation to enhance efficiency and reduce manual effort.
  • Support application-related projects, including new module implementations, system migrations, and major version upgrades.
  • Lead regular check-in meetings with key stakeholders to provide status updates on operational issues and planned changes.
  • Provide technical guidance and training to end-users and junior staff to promote effective use of applications.
  • Bachelor's Degree in Computer Science, Information Systems, or a related field, or 7+ years of equivalent hands-on experience in application support and administration.
  • Demonstrated experience in a hands-on technical role managing enterprise business applications.
  • Expert knowledge of application configuration, data models, and security practices.
  • Proficiency in troubleshooting complex technical issues and performing root cause analysis.
  • Strong experience with data integration tools and processes (EIB, APIs, etc.).
  • High level of professionalism and maturity in a collaborative, team-based environment.
  • Strong analytical and problem-solving skills with a high degree of attention to detail.
  • Excellent oral and written communication skills, with the ability to translate technical concepts for non-technical audiences.
  • Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment.
  • Demonstrated ability to manage sensitive information discreetly.
  • Experience with a range of business applications (e.g., ERP, CRM, HCM, financial, or custom-built systems).
  • Experience with IT Service Management (ITSM) tools like ServiceNow, Jira, or similar.
  • Relevant professional certifications (e.g., ITIL, PMP).
  • Experience in the Construction industry a plus.
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