IT Applications Manager

Clark Construction Company • McLean, VA

157d

About The Position

We are currently seeking an IT Applications Manager. This role is a hands-on, technical role responsible for the daily administration, maintenance, and operational support of a portfolio of business applications. This position serves as a technical subject matter expert, ensuring the stability, performance, and security of critical systems. The Application Manager will work directly with end-users and cross-functional IT teams to troubleshoot issues, implement system changes, and drive process improvements. This is an onsite role in our McLean, VA office.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or 7+ years of equivalent hands-on experience in application support and administration.
• Demonstrated experience in a hands-on technical role managing enterprise business applications.
• Expert knowledge of application configuration, data models, and security practices.
• Proficiency in troubleshooting complex technical issues and performing root cause analysis.
• Strong experience with data integration tools and processes (EIB, APIs, etc.).
• High level of professionalism and maturity in a collaborative, team-based environment.
• Strong analytical and problem-solving skills with a high degree of attention to detail.
• Excellent oral and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment.
• Demonstrated ability to manage sensitive information discreetly.

Nice To Haves

• Experience with a range of business applications (e.g., ERP, CRM, HCM, financial, or custom-built systems).
• Experience with IT Service Management (ITSM) tools like ServiceNow, Jira, or similar.
• Relevant professional certifications (e.g., ITIL, PMP).
• Experience in the Construction industry a plus.

Responsibilities

• Perform daily hands-on maintenance, administration, and configuration of enterprise applications that could include Workday, Coupa, ServiceNow, Google Workspace, Box, Salesforce, and SAP S4/HANA.
• Serve as the primary technical point-of-contact for supported applications, providing advanced-level support and troubleshooting to resolve user issues and system errors.
• Manage the full application support lifecycle, including incident and problem management, change control processes, and resolution of user-submitted tickets.
• Conduct system-level analysis to identify root causes of technical issues and implement corrective actions.
• Execute data imports, exports, and transformations using Enterprise Integration Builder (EIB) or similar tools, and perform data audits to ensure data integrity.
• Design, test, and deploy system enhancements, patches, and upgrades to improve application functionality and performance.
• Develop and maintain comprehensive documentation, including technical specifications, configuration guides, and standard operating procedures (SOPs).
• Collaborate with IT infrastructure, security, and development teams to ensure seamless application performance and integration.
• Identify opportunities for process and system automation to enhance efficiency and reduce manual effort.
• Support application-related projects, including new module implementations, system migrations, and major version upgrades.
• Lead regular check-in meetings with key stakeholders to provide status updates on operational issues and planned changes.
• Provide technical guidance and training to end-users and junior staff to promote effective use of applications.

What This Job Offers

• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree