IT Applications Engineer II

City of Monterey•Monterey, CA

49d

About The Position

ABOUT THE POSITION: The City of Monterey's Information Services Division (ISD) is seeking an innovative and driven IT Applications Engineer II to join our team. This full-time, three-year position offers a unique opportunity to play a key role in implementing the City's new Enterprise Resource Planning (ERP) system and advancing automation, digital workflows, and process improvement across City operations. We're looking for a talented problem-solver and proactive team player who takes initiative, collaborates effectively, and enjoys turning challenges into solutions. The ideal candidate is eager to share ideas, embrace new technologies, and help the City enhance its digital services for staff and the community. ISD is a dedicated team of eleven professionals providing technology leadership and support to all City departments. Our team manages a broad portfolio of systems and services, including geographic information systems, financial and public safety systems, enterprise content management, networking, workflow automation, security, databases, reporting, software applications, wireless and virtual systems, printing, and communications. Join a team that values innovation, teamwork, and service - and help shape the future of technology in the City of Monterey. ABOUT THE CITY OF MONTEREY: Nestled along California's Central Coast, the City of Monterey is known for its natural beauty, rich cultural heritage, hospitality, and sense of community. The City of Monterey is a full-service charter city operating under a Council-Manager form of government. The City of Monterey is a full-service city that provides police, fire, public works, planning, recreation, and parks services and operates its conference center, sports center, parking, and marina facilities. WHY WORK FOR US? The City of Monterey offers a competitive benefits package to full-time employees. Some of these benefits include a Health Spending Fund, Medical, Dental, Vision, and Life Insurance, Vacation Accruals, Sick Leave, 14 Paid Holidays, Education Incentive Pay, Tuition Reimbursement Programs, CalPERS Retirement, and more!

Requirements

Completion of a Bachelor's degree in business or computer science, or related field.
Four (4) years of progressively responsible professional experience with data, hardware, and software including design, installation, support, and maintenance.
Must possess a valid California Driver's License upon time of appointment and be insurable with the City's standard insurance rate, unless otherwise approved by appointing authority.
Pass a Department of Justice criminal record check for employment.
Contemporary PC-based operating systems
Relational database management systems
Local and wide area networks
Business application programming techniques
Program documentation and procedures writing
Debugging techniques
Data storage methods and techniques
Data communications methods and devices
Data security techniques
Principles and practices of network, server and desktop operating systems including, but not limited to Active Directory, VmWare, Windows Server, Windows SQL Server, and Windows current operating systems. General computer system procedures and system analysis techniques
Familiar with business application languages, such as C++, SQL, Java, Visual Basic, HTML, CSS, Javascript, Python, and .Net
Data design techniques
Good oral and written communications skills
Strong customer (user) service ethic
Analyzing and defining problems and conceptualizing new technology solutions
Analyzing and defining system requirements
Create options and alternate solutions
Implementing internally or monitor the implementation of the chosen alternative by outside vendors
Developing user-training programs
Operating computer systems and networks
Recommending and install hardware and software acquisitions
Analyzing future hardware and software needs
Displaying innovation in identifying, proposing, and executing business solutions
Communicating effectively orally and in writing. Translating between technical and business language
Working cooperatively with end-users to bring about effective and efficient solutions to complex problems
Working as a team member with other technical staff to ensure connectivity and compatibility between systems
Writing and maintaining system documentation. Including documentation of problems and resolutions for future reference
Maintaining confidentiality with regard to the information being processed, stored, or accessed by the network
Installing and moving microcomputers and related equipment to maintain as necessary
Assisting in the pickup and delivery of equipment

Nice To Haves

Industry and/or Business Application certifications are desired but not required.

Responsibilities

Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business
Serves as a technical lead on one or more highly complex business solution
Implement internally or monitor the implementation of the chosen alternative by outside vendors
Works independently to research and correct programming problems
Lead projects to assess client needs, and develop the system applications and solutions to fit those needs
Develop user-training programs
Develops, programs, tests, revises, documents, maintains and implements new computer applications, systems, and cloud solutions
Conducts data gathering and analysis to understand business strategy requirements; evaluates system utilization, including user's current and future needs, staff, budget, hardware and software.
Assists in the development of hardware, software and environment specifications for new applications
Investigates problems and develops recommendations for resolution
Assesses user needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Analyzes user operations to understand their strengths and weaknesses to determine opportunities for improvements
Assists in the business process redesign and documentation as needed for new technology
Provides assistance in business case development (i.e., research, data collection)
Develops user test cases and system integration testing and validates test results during testing; monitors testing process to ensure that business results are adequately tested with minimal risk
Keeps users informed of problems, issues, and resolutions; manages client expectations; ensures technology solutions meet user needs
Provides support (i.e., creating reports, research, documentation) for the analysis of client satisfaction data
Monitor helpdesk requests; maintain record of daily data communications transactions, problems, and remedial action taken, installation activity, and trouble ticket reporting and escalation, hardware and software inventory; Coordinate with outside contractors in the creation of system solutions
Plans, develops and conducts system education programs
Examines manual and automated procedures and makes recommendations for improvements
Plans and prepares technical reports, memos and instructional materials
Operates the computer systems and peripherals to diagnose mechanical, electronic and system hardware and software problems
Plans and implements software security procedures
Responsibilities may require evening and weekend work in response to the needs of the systems being supported
Supports the relationship between the City of Monterey and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff
Maintains confidentiality of work-related issues and City information
Performs other job-related duties within the scope of this job classification as assigned
Assist the Assistant Director of Information Resources to ensure continuity between long-term goals and strategies of the departments in connection with Information Resources matters.

Benefits

Health Spending Fund
Medical, Dental, Vision, and Life Insurance
Vacation Accruals
Sick Leave
14 Paid Holidays
Education Incentive Pay
Tuition Reimbursement Programs
CalPERS Retirement
Deferred Compensation: City will match employee paid contributions to a maximum of $150.00 per month.
Dental: Fully paid employee premium by the City.
Vision: Fully paid premium for employee and eligible dependents.
Life Insurance: $20,000 policy paid by the City, with an option to purchase additional coverage up to $350,000.
Short Term / Long Term Disability Plan: The City provides a Short Term/Long Term Disability Plan.
Flexible Spending Account: The Section 125 Plan provides for an employee to set pre-tax dollars aside, through a payroll deduction, for reimbursement of health care and dependent care expenses.
Group Legal: Subject to provider limitations, the City will continue to provide a Group Legal Services Plan for employees represented by GEM through an employee-paid premium. Participation in the program shall be voluntary and consistent with the provider's requirements that the potential pool of participants must include a minimum of 200 employees
City Recreation Program Fees: Resident Rates for City Recreation classes and programs for employees and immediate family household members.
Voluntary Unpaid Leave: With advance approval, an employee may take up to forty (40) hours of unpaid leave per calendar year.
Fitness Pass: Fitness Pass Program available to use the City of Monterey Sports Center.
Fitness Activity Plan: Employees are eligible to participate in a Fitness Activity Plan where they work out off-duty in exchange for leave time accrued in a Fitness Leave bank. Each year, a maximum of 40 hours can be accrued (10 hours per quarter) with a maximum of 80 hours allowed in the bank. The Fitness Leave bank does not have cash value, and time accrued has no expiration date.
Employee Assistance Program: Fully paid confidential counseling and referral service for employee and eligible dependents.
Holidays: 14 paid days annually plus 1 floating holiday.
Sick Leave: 12 days per year.
Vacation: 1-5 years/10 days; 6-10 years/15 days; 11-15 years/ 17 days; 15+ years/20 days; 20+ years/23 days.