IT Applications Analyst - Real-Time Systems & Operations Platforms

Career finder • Waukesha, WI

85d • Hybrid

About The Position

The IT Applications Analyst position will support our mission-critical, real-time operational platforms. The Applications Analyst will work closely with operations teams, field personnel, and business stakeholders to maintain accurate configurations and system modeling information within the enterprise operational applications. Responsibilities include the development, support, and quality control of application user interfaces, system data points, real-time data integrations, configuration logic, alerting frameworks, operational data accounting, and network system models. They also discover and analyze issues with application configuration, data integrity, system integrations, and communications with connected field systems as necessary.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or related field. In lieu of Bachelor’s Degree, successful completion of a certified Application Development Apprenticeship will also be considered.
• This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Nice To Haves

• 2+ years of experience with application support
• PowerShell, .NET C# experience
• Security patch management and software deployment knowledge
• Computer networks experience
• Strong customer service skills to act as a liaison between IT and business client
• Ability to present technical information to non-technical users both in small and large group
• Ability to understand technical environments to support real-time or mission-critical operational systems
• Ability to collect and analyze data in order to figure out the root cause for issues

Responsibilities

• Supports computer systems, software applications, databases and tools.
• Analyzes error conditions, identifies potential causes of problems, utilizes root cause analysis techniques, and looks for multiple solutions and expedites resolution.
• Identifies, implements, and maintains key performance and process metrics to evaluate the efficiency and effectiveness of processes, procedures and applications.
• Designs, modifies, develops, implements, and tests application and system configurations.
• Writes/reviews documentation to describe system configuration processes, business logic, and test plans. Writes/reviews manuals for users.
• Designs, develops and maintains plans related to data integrity, system reliability, and consistency.
• Acts as a liaison between various groups, such as operations and field support teams, Database Administration, Network Support, and Computer Operations.
• Develops implementation plans for individual or small group tasks and small to medium projects. Accountable for developing scope, estimation, and tracking time and resources expended on projects.
• Performs on-call responsibilities as part of an on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees