IT Applications Administrator I

GESA CREDIT UNION•Richland, WA

6d•$80,168 - $119,958•Onsite

About The Position

Under the general supervision of the IT Core Applications Manager/Team Leader, the IT Applications Administrator I is primarily responsible for the administration and maintenance of enterprise core applications across multiple programs.

Requirements

Strong analytical and problem-solving skills
Strong multi-tasking skills
Strong knowledge of troubleshooting skills, techniques, and tools
Familiarity of relational databases- Oracle and Microsoft
Solid knowledge of IT technologies processes and procedures
Understanding of IIS Web Services
Strong knowledge of Microsoft Office
Familiarity of server and shared storage management
Ability to contribute to process improvement efforts
Ability to organize, prioritize and respond simultaneously to multiple tasks and requests
Ability to effectively communicate ideas and information, both orally and in writing
Ability to analyze and report information and recommend achievable process improvements
Ability to analyze and complete the functions necessary to convert documents to their digital form
Ability to promote and participate in a cohesive team environment
Ability to take ownership of tasks as well as delegate tasks appropriately
Ability to travel to complete assigned responsibilities and attend professional seminars and education as approved
Associate degree or related equivalent of specialized courses, training, and/or directly related experience may be substituted
A minimum of two (2) years of similar or related technical experience

Nice To Haves

Working knowledge of the Financial Industry is desirable
A minimum of three (3) years of experience in the Financial Industry.
Thorough knowledge and understanding of credit union services and products preferred
Proficient with standard office equipment, computer hardware and software, and Microsoft programs
Familiarity with data processing and standard reporting programs
ITIL v3 Foundation

Responsibilities

Management and administration of a variety of software applications used by the Credit Union including but not limited to any external system that integrates to the core banking systems
Ensure sensitive data is protected with the highest standard of security and confidentiality
Develop and maintain procedures for automation of routine tasks to improve efficiency and reliability
Create and maintain technical documentation and recording library of back-office procedures
Participate in the project management process.
Where necessary, take ownership of tasks and projects to ensure timely completion
Implement and enforce best practices for application deployment, configuration, and documentation
Collaborate with stakeholders to gather requirements, assess needs, and implement solutions that align with business goals
Maintain general knowledge of other departments within the credit union.
Have a general knowledge of all service products offered by the credit union that create a document to be archived
Perform duties in areas of responsibility in a safe and sound manner, control risk, inform IT management regarding status changes, concerns, potential improvements, etc., relating to assigned responsibilities.
Escalate and/or inform Credit Union management staff of issues pertaining to impaired performance or outages that affect delivery of services to members and/or employees
Troubleshoot and resolve complex technical issues related to applications, integration with other systems, and user access
Ensure internal service standards, computing standards, internal controls, security initiatives, and disaster recovery plans are understood, implemented, and followed
Ensure upgrades are planned and completed, maintaining compliance with standards and control procedures
Configure, maintain, and upgrade application servers and databases to support business operations
Ensure the performance of applications through proactive monitoring and regular maintenance
Troubleshoot and resolve complex technical issues related to applications, integration with other systems, and user access
Maintain knowledge of current and evolving technology, evaluate changes in our new technology, and provide management with information relevant to new technologies (hardware, software, or services) that could be beneficial
Protect all sensitive data utilizing the highest standard of confidentiality and professionalism
Interact with vendors and suppliers regarding the acquisition of new products and/or services, changes to products or services provided by the vendor, changes to established vendor service levels, and issues relating to the support of hardware or software including changes to equipment and maintenance support contracts
Participate in the planning, implementation, maintenance, and testing of a comprehensive Disaster Recovery / Business Continuity Planning program
Participate in short and long-range technology planning to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members
Demonstrate support of corporate values, strategy, mission, and vision.
Perform job duties within these standards and in accordance with the guidelines of our bylaws and regulations.
Consistently display respect for all areas of diversity and levels of knowledge
Ensure professional behavior is displayed and requests are satisfactorily resolved within the required time frame
Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities
Attend credit union training sessions, conferences, or seminars as approved by supervisor
Participate in defining the areas of responsibility that require additional support from within IT and provide cross-training opportunities to ensure there is no “single point of failure” in respect to functional coverage of responsibilities