IT APPLICATIONS ADMINISTRATOR (FULL TIME)

City of Richardson (TX)-posted 2 months ago
$75,038 - $112,362/Yr
Boulder City, NV
Executive, Legislative, and Other General Government Support
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Under general supervision, oversees a range of administrative and technical duties related to City of Richardson (City) applications. May provide support directly to end-users and serve as a liaison between internal and external partners. Brainstorms and collaborates with stakeholders to play an active role in the selection, configuration, and implementation of application systems.

  • Perform application administration and configuration of the City's application systems.
  • Develop, implement, and optimize business process workflows to meet stakeholder requirements of the document management system.
  • Install, configure, and maintain application platforms and systems.
  • Prepare and maintain system documentation.
  • Manage users, roles, and workflows in the City's enterprise resource planning environment.
  • Review, evaluate, and analyze system configuration; advise and coordinate required changes through project management.
  • Document business processes and procedures.
  • Investigate, propose, and implement solutions for the City's content management system and other city websites.
  • Manage and maintain web servers and services; coordinate updates and upgrades with internal and external partners as needed.
  • Be an active member of cross-functional project teams to plan and deliver solutions that meet business needs.
  • Proactively monitor servers, applications, and SQL database performances; analyze and advise on solutions that improve application performance.
  • Develop methods of automation for the maintenance and deployment of application configurations.
  • Support staff to diagnose and resolve application issues.
  • Assist in the maintenance and operation of the City's computers and software applications.
  • Provide training and support to end users as needed.
  • Communicate courteously and effectively with other employees, officials, vendors, and the public by telephone, in person, and in writing.
  • Drive to multiple City locations to perform duties as required.
  • Bachelor's Degree in computer science, management information systems or related field or equivalent work experience.
  • Minimum of four (4) years related experience working with applications including leading application upgrades and other technical projects.
  • Understanding of network devices.
  • Ability to write technical documentation for the applications including operations, user guide.
  • Ability to analyze, monitor, and fine-tune application systems to achieve optimum performance levels.
  • Knowledge of network technologies.
  • Strong problem-solving and decision-making abilities.
  • Strong troubleshooting skills and ability to work with end-users productively with varying levels of technical knowledge.
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