IT - Application System Admin II - IV (Remote)

Cincinnati Financial

3h•Remote

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us The Information Technology department is currently seeking an application system administrator to install software and support the application/system environments as well as maintain and promote that software through all environments. Work location and flexibility are subject to change based on evolving business needs, but generally, selected candidates who reside: within 50 miles of Headquarters may be expected to work in a hybrid capacity, combining remote and onsite work when business needs necessitate. more than 50 miles from Headquarters must be flexible and available to travel to Fairfield, OH, on an occasional basis for special events, training sessions, or key meetings. To ensure active engagement in meetings, it is mandatory for all IT associates to have cameras turned on for all interactions with other associates, customers, and stakeholders. Your camera must be on and positioned correctly to clearly show your face. This practice is crucial for maintaining connection and engagement, as non-verbal cues are essential for effective communication.

Requirements

experience with system application architecture, database schemas and development tools
experience with supporting, troubleshooting and problem-solving production issues
familiar with .NET, WebSphere, Oracle, AIX and Linux
moderate understanding of web service technologies
experience with MQ and MIM
moderate understanding of jboss
familiar with XML technologies
experience with SQL Server, SQL and DB2
effective communication skills both verbally and in writing
work and communicate effectively with others to achieve results
build relationships while addressing business needs with strong customer service skills
embrace change that supports continuous improvement
commit to a career of learning by seeking and taking advantage of educational opportunities
work independently, show willingness to perform any task and ask for additional work and responsibility
focus on results, commit to tasks, work decisively and follow through
develop associates through mentoring and coaching
create success plans to advance knowledge, skills and capabilities
motivate others by offering to help and demonstrating respect
align associate activities to departmental and company goals
define and clearly communicate expectations
provide meaningful, continuous feedback
lead by example

Responsibilities

test (operational readiness/smoke test) third-party application software, upgrades and patches on servers
maintain third-party software on servers
manage generic and service accounts (e.g. change passwords, decommission)
validate and monitor software/server access
create and deploy DEV, QAT and PROD (if applicable) build packages
evaluate and recommend third-party software upgrades
optimize/configure third-party software on servers for multiple service areas
configure and install third-party software, upgrades and patches on servers
optimize generic and service accounts (e.g. change passwords)
coordinate software/hardware installs and upgrades with IT Infrastructure resources
provide debugging assistance to developers
set up and maintain application user permissions
review application-related documentation to identify and communicate pertinent upgrades/enhancement packs
analyze the effects of software/configuration changes on other systems
work together with development team (if applicable) and source integrity team for the first installation of application software/components and releases into environments (UAT, PROD) using their tools and processes for initial server deploys where applicable
configure and modify schedule tool for software cycles and processes (schedule jobs and processes)
monitoring performance of third-party jobs/cycles and request additional capacity whenever necessary
monitor storage in regard to supported environments and request storage changes
monitor log files associated with third-party applications and automate monitoring and deleting of log files based on retention guidelines
generate, maintain and analyze system performance metrics
make recommendations for system performance improvement and availability
provide on-call support (i.e. incident management/outages)
validate Firewall, LoadBalancer and Server Configuration changes based on software and service area needed
create and execute database scripts and queries
validate/verify system backups are in place
plan and coordinate backup strategies
maintain and support databases
develop and submit firewall requests
plan and coordinate disaster recovery activities (i.e. environment, documentation, etc.)
perform troubleshooting
develop and follow multiple environment restart/recovery procedures and test plans
handle the start and completion of application services
implement and maintain interfaces
coordinate with team and IT groups to develop or enhance existing solutions
identify integration points and reusable components between systems
research new technologies and provide recommendations based on impact
evaluate topologies making recommendations to optimize environments for changes in services
provide technical assistance to developers and other IT service areas
create and update scripts to automate system administration tasks
review system architecture design for potential system limitations, compliance with architecture standards and make recommendations
use third-party diagnostic tools and work with vendors to troubleshoot application issues
train/mentor less experienced associates
proactively recommend service area process improvements
understand and apply change, incident, release and problem management processes
understand and correctly follow service area/IT procedure, processes and standards
understand and follow internal and external audit compliance requirements
serve as the technical lead for upgrades of third-party application to new version
manage service requests (i.e. priority, coordination of tasks, reporting)
assist with resource assignments (i.e. project work efforts, non-project work efforts, on-call support)
create team communication plan for status meetings
manage pager and support rotation schedule
perform change manager responsibilities