IT Application Support Analyst (Order to Cash Function)

West Fraser•Cordova, TN

24d

About The Position

The Application Support Analyst, Order to Cash, is responsible for supporting stable, consistent business operations enabled by a suite of applications. This role serves as the primary point of contact to address user issues, monitor application health and assist in troubleshooting efforts. Reporting to the ERP Systems Manager, Order to Cash, this position is focused on the sales, transportation and accounts receivable processes and related applications. Working closely with the sales, logistics, and finance teams, they will develop and maintain a strong understanding of business processes and how these processes are executed in various applications.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration or a related field.
3-5 years of experience supporting ERP applications
Strong knowledge and hands-on experience with JDE Enterprise 1, including version 9.2, and Oracle Transportation Management
Working knowledge of order to cash processes including order entry, fulfilment, shipping, invoicing, and collections.
Excellent problem-solving skills and attention to detail
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Demonstrated ability to prioritize and manage work across multiple teams and projects

Nice To Haves

Prior experience in a manufacturing or supply change environment is an asset.

Responsibilities

Monitor and support daily transaction processing.
Respond to issues reported by users by troubleshooting and achieving resolution.
Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
Provide new hire training for end users and ongoing training for new application functionality and best practices.
Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
Create test plans and execute functional testing of new features, bug fixes or other application updates.
Lead User Acceptance Testing of new features, bug fixes or other application updates.
Participate in disaster recovery and business continuity testing.