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The IT Applications Manager role is a key position within the IT Application Engineering and Support team at SMBC MANUBANK. This position is responsible for leading a team that identifies, implements, and supports software solutions specifically tailored to optimize business operations in the lending sector. The IT Applications Manager will collaborate closely with various business units to ensure that the software solutions align with the company's operational goals, drive desirable business outcomes, and enhance overall operational efficiency. This role is tactically responsible for implementing the vision and strategy provided by senior leadership, ensuring that the team’s efforts are in sync with the broader objectives of the organization. As the IT Owner of the lending solutions ecosystem, the manager will oversee integrations, APIs, and the overall ecosystem, including engineering, enhancements, releases, and ongoing maintenance/support. This includes owning all lending enhancements, upgrades, and custom development initiatives. The manager will also contribute both strategically and tactically to the development of market-driven, customer-centric products, ensuring that stakeholders and management are kept informed of the value proposition of these products. In addition to overseeing technical solutions to confirm that business requirements are met, the IT Applications Manager will be responsible for developing, identifying, and documenting operational processes and procedures. This includes assisting with run book implementations where gaps exist. The role also involves integrating automation into manual processes and working with third-party application vendors to address their roadmaps and any vulnerabilities. The manager will lead the Application Support and Engineering team, setting standards of excellence within the department and measuring staff performance against these standards. Regular communication with stakeholders is essential to ensure effective interfacing with existing operations and to manage conflicting priorities in an ambiguous environment.
