IT Application Analyst

II-VI Aerospace & Defense | Coherent • Murrieta, CA

106d

About The Position

Join our IT Business Applications team as a functional and technical Subject Matter Expert (SME) for Business Application Solutions. This role includes supporting and optimizing IFS ERP, Salesforce, Agile PLM, and other non-ERP applications, as well as their associated Reporting and Analytics tools. You will play a key role in driving operational excellence and contributing to the enhancement of our business systems.

Requirements

• B.S. Information Science or related field.
• Minimum of 2 years of experience supporting ERP, CRM, or business analytics tools (manufacturing environment preferred).
• Experience implementing or supporting Data warehousing and Business Intelligence/Analytics solutions preferred.
• Knowledge of manufacturing processes and financial reporting especially in an Aerospace and project environment preferred.
• Knowledge of key BI and analytics concepts and technologies.
• Knowledgeable in relational database technology, application programming, including the ability to write and analyze programs using SQL, scripting languages, and Power Queries.
• Demonstrated experience in the support and/or implementation of business application software packages.
• Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
• Excellent verbal and written communication skills; ability to communicate effectively with end-users and management.
• Demonstrated problem-solving and work prioritization skills.
• Balances business and technical issues in decision making.
• Able to identify and assess alternatives, make decisions and communicate the process and logic.
• Must be both team-oriented and self-motivated.
• Experience with operating systems, relational databases, reporting tools including MS Windows, Oracle, Crystal or other reporting/Business Analytics tools is essential.

Responsibilities

• Provide timely support and service in accordance with department standards.
• Frequently communicate to users as to current status of problems/issues.
• Update documentation following resolution of problems.
• Communicate with external vendors as necessary to coordinate resolution of open support issues.
• Adhere to department standards/Procedures/Policies and comply with legal and regulatory requirements.
• Develop a thorough knowledge of manufacturing system requirements and business processes.
• Participate and provide assistance in the planning, designing, development, and deployment of new applications and enhancements to existing applications.
• Utilize input from other leaders and key users to improve existing technology, capabilities and software.
• Participate in the design and implementation of business process change.
• Develop and manage project plans to effectively implement information technology solutions.
• Determine resource needs to complete project.
• Meet project schedules/milestones and complete project deliverables according to department standards.
• Effectively communicate project expectations with team members and project stakeholders.
• Proactively identify, communicate and resolve project issues.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees