IT Analyst - Univ of Central Florida Dining Services

Aramark • Champions Gt, FL

291d

About The Position

The On-Site IT hands-on support associate is the liaison between the unit location, client, tech vendors, and corporate IT. This role supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams. The associate produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications, and resolution of support needs. They follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete. Additionally, the associate leads the development of Technology Sessions to keep technology resources in the region engaged and informed, project manages objectives from insight provided by the IT Director and region leadership, and participates in deployments ensuring projects remain on task and on time meeting customer demand. They communicate status prior to potential issues, participate in Service VOC Calls, and identify actions for improvement while utilizing ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team. A high level of quality assurance and customer service is maintained, and the associate performs other duties as assigned.

Requirements

• Associate degree in information technology Field or equivalent work experience is required.
• Bachelor's Degree is preferred.
• Three to five years of experience with a progression of responsibility in hospitality and point of sale solutions.
• Strong analysis, organization, communications, interpersonal skills, and project management skills.
• Solid proactive decision-making skills.
• Experience with hospitality customer technologies.
• Excellent analytic skills.
• Knowledge of ITIL practices and Service Now software.
• Ability to travel as needed.

Responsibilities

• Supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications, and resolution of support needs.
• Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
• Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.
• Project Manages objectives from insight provided from the IT Director and region leadership.
• Participates in Deployments ensuring projects remain on task and on time meeting the customer demand.
• Communicates status prior to potential issues.
• Participates in Service VOC Calls and identifies actions for improvement.
• Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensures a high level of quality assurance and customer service is maintained.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree