IT Analyst - Operations

Flex•Austin, TX

21h

About The Position

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary The “ Analyst, IT Operations ” or MES Analyst will be based in Austin, Texas. This is a 3rd shift position - 11pm to 7:30am Sun-Thurs. Great opportunity to build your career in this entry role, and develop your skills and experience in a large-scale manufacturing environment. You will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

Requirements

Typically requires a Bachelor’s degree or equivalent experience and training.
Typically requires 6-12 months of related experience.
How to write reports using Report Builder or Visual Studio
Basic skills in Linux/Unix and windows Operating systems.
Basics of Programming / scripting.
Knowledge of MS SQL
Basic skills in Relational databases, Open-Source databases.
Basics of Troubleshooting, Log analysis and data analytics.
General understanding of system architectural concepts and methodologies.
Collaboration skills and passion for technical challenges and operations support.
Different IT Analyst position may require different knowledge of application, skillset, or tool.
Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.

Responsibilities

Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
Working with various teams to effectively gather requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
Perform and track change management and publish performance metrics. of these teams.
Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.