IT Analyst - Mountain Operations Applications

Aspen Skiing Company, L.L.C.-posted about 1 month ago

$73,000 - $100,000/Yr

Full-time • Mid Level

Aspen, CO

1,001-5,000 employees

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The Mountain Operations IT Analyst is responsible for supporting a portfolio of applications utilized by our mountain operations business unit. They will focus on improving operational efficiency and end user experience through enhancing existing systems and implementing new technology solutions. They will work with teams such as Food and Beverage, Guest Services, Ski Patrol, Lift Operations, Lift/Vehicle Maintenance and Snowmaking. This position reports to the Sr. Manager of Mountain Ops Technology. The budgeted salary range for this position is $73,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Applications for this position will be accepted until December 10, 2025.

Work across Mountain Operations, Ski Patrol, Guest Services, Lift Operations, Lift/Vehicle Maintenance, Snowmaking, Food and Beverage and IT to define and prioritize a backlog that continuously delivers measurable value towards business goals
Take initiative in understanding business needs, evaluate opportunities to enhance existing systems, participate in vendor selection processes and implement new applications
Work with the mountain operations teams to document functional requirements and translate those requirements into technical design specifications
Work with engineering teams to estimate work, make smart tradeoffs, define milestones and deliver new capabilities
Liaison between internal stakeholders and various application vendors for troubleshooting, ticket management, releases, and roadmaps
Configure new applications to align with business requirements and be responsible for developing and executing robust test plans
Ensure issues uncovered during the testing cycle are prioritized, communicated and resolved in a timely manner to ensure implementation timelines are met
Provide documentation and training for IT Help Desk staff, so that IT Help Desk staff may assist in supporting the solutions on an on-going basis
Develop and deliver ad hoc user queries and reports
Responsible for ongoing configuration, custom reporting, testing, integrations, and daily support for mountain operations applications
Other duties as assigned

Degree in Business Administration, Management, Information Technology or associated field required
2+ years effectively managing multiple tasks and projects, with a demonstrated ability to identify and communicate issues that may inhibit successful project completion
2+ years supporting or implementing commercial software applications
Proficient knowledge in business process analysis and writing functional/technical requirements
Proficient knowledge in creating test plans, executing test plans and providing feedback to development teams for resolving defects
Proficient knowledge of software delivery methodology
Experience documenting standard operating procedures
Ability to work independently with minimal supervision, completing work at a high standard
Expert skier or snowboarder with the ability to transport equipment through expert terrain
Excellent complex problem solving and critical thinking skills
Excellent verbal and communication skills
Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback
Ability to maintain commitments; completes tasks on time or notifies appropriate person with an alternate plan
Ability to partner with cross-functional teams spanning business and technical sides of the organization
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements

Ski area operations experience preferred
Proficient knowledge in working with matrixed teams and vendor partners preferred
Not required, but preferred to be able to occasionally lift, push or pull 50 lbs. individually or with assistance

Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks

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IT Analyst - Mountain Operations Applications

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