IT & AI Deployment Engineer

Lucid Bots•Charlotte, NC

8d•Hybrid

About The Position

The IT & AI Deployment Engineer will keep our team operational and connected day-to-day: devices, access, systems support, and the tooling that helps people do their jobs. Beyond classic IT support, this role also gets hands-on with AI tool rollouts and integrations — helping evaluate, configure, and deploy the tools that make our team faster and smarter. This isn't a ticket-queue-only IT role. You'll work across every team in the company, build automations that save real time, and be close to the frontier of how AI tooling is actually applied in a business context.

Requirements

You have a Bachelor's in Computer Science, Information Systems, or a related technical field
You understand IT infrastructure fundamentals: devices, networking basics, SaaS tools, and access management
You have familiarity with at least one scripting/programming language (Python, JavaScript, or similar)
You're a clear communicator who can explain technical concepts to non-technical teammates
You're drawn to broken processes and want to fix them — not just flag them
You document as you go and don't let knowledge live only in your head
You're curious about AI and how it applies to real operational problems, not just the hype

Responsibilities

Manage day-to-day IT operations: device provisioning, SaaS access, onboarding/offboarding, and user troubleshooting
Support core infrastructure: networks, endpoints, and basic security configurations
Research, evaluate, and help deploy AI tools being rolled out across the business
Build and maintain lightweight automations and integrations that connect our tools and reduce manual work
Support team adoption of new tools — helping people get set up and unstuck
Partner with teams across the company to understand systems pain points and surface solutions
Maintain clear, current documentation for all systems and processes