IT & AI Automation Engineer

Improvado

3d•Remote

About The Position

We're looking for someone at the beginning of their automation journey — technically grounded, genuinely curious about AI, and ready to build real things from day one. This is an operational and hands-on role. You'll sit within the IT & Security function, working directly under our senior IT & AI Automation Engineer, and your job is to keep the engine running while learning how to make it faster. That means handling automation scripts, supporting internal AI tooling, and gradually taking on more complex delivery work as you grow. We're not looking for someone who has done everything yet — we're looking for someone who picks things up fast, takes ownership seriously, and is already experimenting with AI tools in their personal or professional life. A Note on How We Work We're an AI-native team. We use Claude, Cursor, and whatever else gets the job done. We don't expect you to have years of experience with every tool — but we do expect you to be the kind of person who tries things, ships things, and figures it out. If you're already using AI tools to accelerate your work, you'll fit in immediately.

Requirements

2–3 years of experience in an IT, operations, or technical support role — enough to work independently on routine tasks
Working knowledge of Python and/or JavaScript — you can read, modify, and write scripts without needing hand-holding on syntax
Hands-on experience with at least one automation platform (Make, n8n, Zapier, or similar)
Active use of AI tools in your day-to-day work — personal projects, side builds, or prompt experiments all count
High ownership mindset: you manage your tasks, flag blockers early, and don't wait to be chased
Strong written English — async communication is how we work
Comfortable in remote, international environments with minimal supervision
Available to overlap with US business hours (EST/PST) for key meetings

Nice To Haves

Any experience with Claude, the Anthropic API, or MCP integrations
Familiarity with Google Workspace and/or Notion administration
Exposure to SSO, RBAC, or SOC 2 concepts
Prior experience in a startup or fast-moving tech environment
Personal automation or AI projects you can point to — GitHub repos, side tools, anything you've shipped

Responsibilities

Use LLM-based tools (Claude, ChatGPT, Cursor) as active working instruments — not just occasionally, but as a core part of how you get things done
Build and maintain prompt-driven workflows that reduce manual effort for internal teams
Assist in testing, iterating, and documenting agentic systems built by the senior engineer
Identify repetitive tasks across the organisation and propose automation-first solutions
Write and maintain lightweight automation scripts in Python and/or JavaScript — automating routine ops tasks, data flows, and SaaS integrations
Work with tools like Make, n8n, or Zapier to build and maintain workflow automations
Support the integration of internal tools via APIs and webhooks under the guidance of the senior engineer
Keep automations documented, reliable, and easy for others to understand
Handle day-to-day operational tasks across our SaaS stack — access provisioning, offboarding, troubleshooting, and routine administration
Apply basic security hygiene: access reviews, audit log checks, RBAC hygiene
Respond to internal IT requests and escalate where appropriate
Support incident handling and contribute to process documentation

Benefits

A structured growth path: you'll be working directly under a senior engineer who will invest in your development
Real ownership from day one — you're not a ticket-closer, you're a builder
Work at the intersection of AI and internal tooling — your work gets used by your teammates every day
High autonomy, no bureaucracy, technically strong international team
20 working days of PTO per year
US holidays and additional days off

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume