IT Agile Program Manager - Corporate & ERP Systems

Delhaize America • Quincy, MA

163d • $108,880 - $187,800 • Hybrid

About The Position

The Agile RTE & Program Manager II - IT Agile PMO role will manage waterfall, Agile and hybrid programs. They have responsibility for financial management, scope management, risk management, dependency management, stakeholder management, and communication with exec leadership for their programs / ARTs. The role ensures execution of complex IT programs including full lifecycle execution, risks mitigating and communicating progress to all major stakeholders. They may lead a small team of internal and external project managers / scrum masters. This role plays a crucial role in the Agile transformation, in that they will coach leaders, team and Scrum Masters in Agile processes and mindsets. This role should be able to pivot between program manager and RTE role and is able to work in bi-modal fashion. Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC; Quincy, MA; Chicago, IL; Carlisle, PA; and Scarborough, ME.

Requirements

• Master's degree in computer science, Business or Technical field; equivalent trainings/certifications/experience equivalency will be considered
• 7+ years practical experience at varying levels of project/program management in waterfall and 5+ years of experience on Agile Projects as RTE
• Working knowledge of Waterfall and agile methodology
• Working knowledge of PPM and agile tools (Jira)
• Thorough understanding of enterprise software development lifecycle
• Self-starter with the ability to lead teams through ambiguity to solve problems and drive results
• Strong organizational, communication, interpersonal, relationship-building skills conducive to collaboration
• Excellent analytical and problem-solving skills with a history of hands-on, detail oriented
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members
• Financial Acumen
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Demonstrated experience in servant leadership

Nice To Haves

• MBA or advanced degree in relevant business-related field
• Agile / SAFe certification
• Proficiency working in and managing agile, SAFe, scrum teams
• Retail experience is a plus

Responsibilities

• Actively manage and deliver complex Agile and Waterfall programs of $20M or less while managing risks and issues to minimize scope, budget, and schedule impacts
• Partner with finance, project teams, and value stream owners to ensure all financial cadences are supported by and aligned to portfolio financials
• Ensure compliance to project delivery methods, tools, framework, and IT controls
• Develop plans for resource allocation, timeline, and budget to develop an overall project plan
• Collaborate with delivery teams and Project Managers of other, related projects, to map and plan for dependencies
• Outline and define clear deliverables, roles, and responsibilities for the team members to maintain clarity on requirements
• Develop blueprints and roadmaps to manage the risk and uncertainty associated with the launch of new solutions
• Synthesize and implement technological projects that are customized to meet an organization's needs
• Report progress, risk mitigation, and any updates to the initial resource, timeline, and budget plans to relevant stakeholders
• Deliver the project while meeting the expectations of relevant IT and business stakeholders
• Run periodic meetings to monitor and track progress of project execution ensuring KPIs are being met
• Create and drive project dashboards reflecting weekly, monthly, quarterly, and annual status to facilitate transparent communication with stakeholders
• Collaborate with other program managers and project managers to identify and plan for interdependencies
• Accountable for managing cross project related tasks needed to deliver the program
• Collaborates with the solution team to ensure adherence to release management practices
• Holds solution teams accountable for the development of the deployment and hypercare plan
• Assists the project manager in receiving the Go/No-Go Signoff and CAB/ TAB approvals
• Responsible for program level governance and managing stakeholder expectations
• Accountable for risk management - mitigation and resolution of risk and issues
• Lead the waterfall programs and help with Agile transformation
• Facilitate SAFe Lean-Agile processes and execution of a train
• Facilitate ART events and assist team in delivering value
• Drive continuous improvement and collaboration among ARTs
• Coach, guide and mentor project managers and scrum masters
• Mentors, coaches the Business Owners, Product Owners, Scrum Masters and teams to foster agile mindset
• Support Scrum of Scrums coordination to gain visibility into team progress and any impediments/blockers
• Manage dependencies with other ARTs/ Agile or waterfall teams
• Holds the Product Management team accountable and helps them maintain a healthy prioritized backlog
• Responsible for Financial Management, Risk Management and Dependency management for the Agile Teams
• Execute upon and contribute to process improvements and best practices across PMO
• Actively drive the transformation of waterfall projects to agile
• Ensure accurate usage of Clarity and Jira Tools
• Configure SAFe to the organization's needs and standardize and document practices
• Keeps the Portfolio Lead informed of the teams progress, the risks, issues and dependencies
• Ensure operational stability of a 24/7/365 grocery retail environment by providing PMO support to planned and unplanned deployments

Benefits

• Diversity, Equity, Inclusion and Belonging initiatives
• Total wellness programs encompassing physical, financial and emotional wellness
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees