IT - Adoption Coach-1

LMH Health•Lawrence, KS

15d

About The Position

This position is responsible for the planning, coordination, and delivery of education to ensure providers and clinical staff adoption of systems. These include coordinating with providers and clinical staff to understand their specific solution build and workflows, evaluating data using available tools and observation, and provide support to meet individual provider and clinical staff needs.

Requirements

Bachelor's degree in Healthcare Administration / Health Related Field OR Bachelor's degree in Marketing / Business Administration / Communication or related field.

Nice To Haves

RN Preferred
3 Years Clinical Experience
Prior Educational / Training Experience
Prior Cerner Experience

Responsibilities

Provide end-user one-on-one support at all locations to perform high-level solution tasks and promote best practices and improve end-user experience with solutions
Identify and surface process, workflow and technical questions to appropriate team members or content owners
Facilitate bi-directional feedback between the project teams and end users to improve efficiency of communication and issue resolution
Provide feedback to appropriate stakeholders on system adoption and utilization
Execute system adoption and/or optimization plan utilization data through Cerner Advance and targeted outcomes
Assess current state workflows and provide recommendations that align with solution best practices
Analyze user experience data and identify actionable insights
Influence and obtain stakeholder buy-in for behavior change
Model best practices for creating client system adoption plans
Other duties as assigned