IT Administrator

Sitetracker • Montclair, NJ

261d

About The Position

We are searching for a highly driven and seasoned IT Administrator with extensive background in SaaS environments who can work onsite at our Montclair, NJ location 2-3 days a week. In this role, you'll bring your expertise of managing and supporting a diverse range of SaaS applications, which include Okta, Google Workspace, AWS, Azure, Drata GRC, and other commonly used cloud tools. You will be responsible for ensuring the smooth operation, security, and optimization of our SaaS infrastructure, providing exceptional technical support to our employees, and contributing to the overall efficiency of our IT systems. You'll also be the go to person for our executives, supporting onsite departmental meetings as well as various company events.

Requirements

• Can configure, manage and maintain various SaaS applications, including Google Workspace (Gmail, Drive, Docs, etc.), Salesforce, AWS, Azure and other relevant SaaS platforms such as Slack, Freshservice, Zoom, Datto RMM, Mosyle, Okta Administration, Drata GRC platform.
• Have Implemented and enforced security policies and best practices for all SaaS applications.
• Manage user accounts, permissions, and access controls across multiple SaaS platforms.
• Utilize and monitor SaaS application performance and troubleshoot issues promptly.
• Have supported a global office setup in the USA, UK, and India.
• Able to prioritize diagnosis, troubleshooting, support to resolve complex problems to global employees across SaaS applications, integrations and hardware.
• Have developed and delivered training materials and workshops to educate employees on SaaS best practices.
• Created and maintained a knowledge base of common SaaS issues and solutions.
• Ensured compliance with relevant security standards and regulations (e.g., GDPR, SOC 1 & 2, ISO 27001 & ISO 27701).
• Implemented and maintained security best practices for all SaaS applications and cloud infrastructure.
• Conducted regular security audits and vulnerability assessments.
• Managed and responded to security incidents and breaches.
• Participated in IT projects related to SaaS implementation, integration, and optimization.

Responsibilities

• SaaS Administration & Management
• Onsite Support
• Technical Support
• Cloud Infrastructure Management
• Security & Compliance
• Project Management
• Vendor Management

What This Job Offers

• Industry: Professional, Scientific, and Technical Services