IT Administrator

Wing Group • Jacksonville, FL

4d • Onsite

About The Position

We are looking for a dynamic, motivated, responsible individual with both technical and people skills to join our team as an IT Administrator. You will be responsible for responding to tickets from users both locally and at remote offices. This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you’ll be the one covering the needs of the local office and factory. This is not a work from home position. This is a full-time, in-office position at our Jacksonville headquarters. Being onsite to issue equipment and troubleshoot hardware in person is part of the job. As a multinational company with government contracts, having experience in a similar industry is an asset. Previous experience with M365 is a must. This is an extremely exciting time to be part of Mustang Survival and the Wing Group as we will be working through major upgrades to our IT systems, methodologies, and policies. There will be many opportunities for you to make a positive impact at the company.

Requirements

• 1-2 years of Extensive Knowledge of IT best practices
• Experience with IT help desk ticketing systems
• Experience with M365, Azure AD and Federated identity concepts
• Experience with Windows in an Enterprise environment
• Experience with MacOS and iOS devices in an enterprise environment
• Relevant 2-year diploma or greater, or equivalent industry experience
• Ability to work independently with minimal supervision
• Excellent interpersonal skills with a customer service mindset
• Driver’s license and access to a vehicle

Nice To Haves

• Microsoft Certified Azure, CCNA, or other relevant certifications
• ThreatLocker Experience
• Cybersecurity certifications
• NIST Cybersecurity Framework Experience
• Experience with Ubiquiti and Wi-Fi systems

Responsibilities

• Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date.
• Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities.
• Administer IT onboarding of new employees, including collecting requirements, setup, and deployment.
• Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc.
• Creates and update documentation of IT processes, policies, licensing, and systems.
• Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary.
• Present equipment and policy training to staff and end users.
• Communicate IT plans, tasks and modifications to relevant stakeholders and employees.
• Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities.

Benefits

• Comprehensive benefits package, including health and dental coverage.
• A collaborative and supportive culture within a trusted, market-leading organization.
• Opportunities to make a meaningful impact by driving growth and innovation in a dynamic and evolving industry to save lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree