IT Administrator

Valon Mortgage, Inc.-posted about 2 months ago
Full-time • Mid Level
Onsite • San Francisco, CA
251-500 employees
Credit Intermediation and Related Activities
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We're looking for someone to lead IT operations at Valon's San Francisco office and support remote employees. You'll be the on-site expert keeping everything running smoothly - from hardware and network setup to system access and day-to-day support. You'll also provide hands-on support to our executive team and help remote employees stay connected and productive. You'll test and roll out new technologies, streamline our operations, and be a key player in how Valon powers its fast-paced, tech-driven workplace.

  • Be on-site in our SFO office Monday-Friday, 9 a.m. to 6 p.m., with flexibility for occasional after-hours maintenance.
  • Serve as the go-to IT contact for the SFO office and remote employees - owning issues end-to-end, providing top-notch support, and keeping everything running smoothly.
  • Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed.
  • Set up and maintain office infrastructure such as networks, video conferencing systems, printers, cameras, and conference rooms.
  • Track and restock hardware inventory as needed.
  • Respond quickly to helpdesk requests and ensure tickets are resolved promptly.
  • Document processes and identify opportunities to automate and improve IT workflows.
  • Lead or support projects that enhance the security, scalability, and efficiency of Valon's IT systems.
  • 5+ years of experience across IT domains such as computer and network administration, Google Workspace, identity and access management, service management, and business systems.
  • Highly independent, capable of resolving complex issues while knowing when to escalate.
  • Strong customer service mindset with a focus on delivering exceptional support.
  • Proven ability to thrive in a fast-paced, evolving startup environment.
  • Excellent written and verbal communication skills.
  • Skilled at problem-solving and prioritization in high-demand situations.
  • Meticulous attention to detail and accuracy.
  • Self-motivated learner who quickly adapts to new technologies.
  • Experience with security remediation, audits, and compliance best practices.
  • Compensation: competitive salary and 401 (k) plan
  • Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Food & meals: in-office snacks and drinks, and Bagel Fridays
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
  • Generous time off: 17 days paid time off, sick days, and 11 company holidays
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
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