IT Administrator & Software Trainer

Rose Pest Solutions•Madison Heights, MI

10d•$54,000 - $64,000

About The Position

We are seeking a knowledgeable and versatile IT Administrator & Software Trainer to join our growing IT team. This dual-role position is ideal for someone who can manage, maintain, and administer IT systems and effectively train employees on new and existing software solutions. The ideal candidate will be responsible for supporting and managing SharePoint, Office 365, and spreadsheet systems, as well as overseeing IT-related software assets. They will also deliver clear and effective training to staff on any software rolled out by the IT department. Exceptional communication, strong technical skills, and the ability to support users of varying technical backgrounds are essential Join a legacy! Rose Pest Solutions is a 4th-generation, family-owned business and the oldest pest management company in the nation, established in 1860. We focus on innovation and excellence, guided by expert entomologists to provide the best pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. Be part of a stable yet growing business with over 150 years of success. If you’re looking to love your work, make a difference, and join a passionate team dedicated to quality service, Rose is the place for you!

Requirements

Technical Expertise: Strong knowledge of SharePoint Online, including site structure, content management, permission models, and workflow basics. Proficiency with Office 365 administration (Teams, OneDrive, Outlook, Exchange Online). Advanced Excel or spreadsheet proficiency (functions, pivots, automation familiarity preferred). General understanding of IT systems, identity management, and software deployment.
Training & Communication: Ability to teach concepts clearly to both technical and non-technical audiences. Experience creating training materials (documentation, guides, videos, presentations). Strong public speaking and communication skills.
Professional Skills: Strong organization and attention to detail. Ability to manage multiple projects and training initiatives simultaneously. Customer-service mindset with patience and a desire to help others succeed. Ability to work collaboratively with IT team members and cross-functional departments.
Education: Degree in Information Technology, Computer Science, Education/Instructional Design, or related field preferred; equivalent work experience considered.
Experience: Minimum of 2–3 years in an IT administration, systems support, or software training role.
Additional Requirements: Ability to lift and move IT equipment (up to 50 lbs). Strong understanding of IT security and data privacy best practices. Willingness to travel locally to different office locations for training or support (as needed).

Nice To Haves

Certifications: Microsoft 365 Fundamentals, SharePoint certifications, CompTIA A+, or ITIL Foundation considered a plus.
Experience training users on business applications or productivity software highly preferred.

Responsibilities

SharePoint Administration: Manage site permissions, structure, content organization, and workflows. Ensure SharePoint sites are optimized, secure, and designed to support business operations.
Office 365 Administration: Support and configure Office 365 applications, including Exchange Online, Teams, OneDrive, SharePoint Online, and licensing management.
Spreadsheet Systems Management: Maintain and support spreadsheet-based systems, workflows, and reporting tools across the organization.
Software Asset Management: Track, maintain, and update IT-managed software, ensuring compliance, proper licensing, and accurate inventory records.
User Account Management: Create, modify, and maintain user accounts, permissions, and security groups in Office 365, Active Directory, and other relevant platforms.
Documentation: Develop and maintain system documentation, knowledgebase articles, process guides, and training materials.
Training Delivery: Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid, SharePoint, Office 365 tools, ticketing systems, and business applications).
Training Materials: Create user-friendly training documents, video tutorials, and step-by-step guides for employees at all technical levels.
End-User Support: Assist employees with software-related questions, workflow optimization, and general IT software usage.
Change Management Support: Partner with IT leadership to ensure smooth adoption of new software, communicating updates clearly and effectively.
IT Support Collaboration: Work closely with service desk and infrastructure teams to escalate issues, identify system improvements, and support cross-department technology initiatives.
Troubleshooting: Assist with diagnosing and resolving software-related issues, including Office 365 access, SharePoint functionality, and related integrations.
Process Improvement: Identify opportunities to streamline workflows, improve system usability, and enhance user efficiency.