IT Administrator II

Wing Group • Jacksonville, FL

110d

About The Position

As an IT Administrator II, you will play a key role in supporting the technological needs of our local office and factory. This is a full-time, in-office position at our Jacksonville, Florida location — it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team.

Requirements

• 1-2 years experience with M365, Entra and Federated identity concepts.
• 1-2 years' experience with Windows in an Enterprise environment.
• 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred.
• Relevant 2-year diploma or greater, or equivalent industry experience.
• Ability to work independently with minimal supervision.
• Excellent interpersonal skills with a customer service mindset.
• 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V.
• The ability to travel to all the locations that we operate in.
• Must be a U.S. citizen, permanent resident (Green Card holder), or a 'protected person' under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations.
• Criminal Record Check.

Nice To Haves

• Microsoft Certified Azure, CCNA, or other relevant certifications.
• Cybersecurity certifications.

Responsibilities

• Provide help desk support and specialized technical assistance to system users, escalating issues as necessary.
• Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date.
• Monitor system performance to ensure that operations are within established standards and develop recommendations for enhancements to improve operations and increase system capabilities.
• Administer IT onboarding of new employees, including collecting requirements, setup, and deployment.
• Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc.
• Create and update documentation of IT processes, policies, licensing, and systems.
• Present equipment and policy training to staff and end users.
• Plan, develop and implement recovery and backup procedures.
• Communicate IT plans, tasks and modifications to relevant stakeholders and employees.
• Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees