IT Admin

Palo Alto Networks • Santa Clara, CA

58d • $74,000 - $120,000

About The Position

Your Career As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions.

Requirements

• A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.
• 4 years technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
• Experience with system imaging, VPN, basic networking, and network connectivity, including `802.11x.
• Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
• Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
• Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management.

Responsibilities

• Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.
• Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.
• Manage your individual workflow and ticket queue effectively using our IT ticketing system.
• Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.
• Support mobile users on both iOS and Android platforms.
• Develop and maintain productive, professional relationships with all users, including executive staff.
• Participate in an on-call rotation for after-hours and weekend support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees