IT Admin - OFS

Echo Global Logistics • Covington, KY

76d • Hybrid

About The Position

The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for internal customers reporting various IT issues and opens, categorizes, and triages service interactions coming into the Service Desk. It is pertinent that this person demonstrate mastery of all Echo business functions, applications and technology. They must exhibit exceptional communication skills in all customer and team interactions and offer excellent customer support. They are responsible for ensuring that all requests and problems are resolved and/or escalated and in a timely manner.

Requirements

• Experience supporting Windows 11, O365, Active Directory, and MS Exchange Admin Center and O365 Admin Center, Mimecast
• Strong Problem-Solving skills
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Self-managed, motivated and team-oriented
• Ability to multi-task in a fast paced, fluid work environment
• Ability to follow tasks through to their completion with a high degree of accuracy and quality
• 2-Year College Degree or Industry certifications: CompTIA A+, Network+ with at least 1-2 years of relevant working experience or a 4-year college degree
• Ability to achieve Microsoft 365 Certification: Messaging Administrator Associate, Teams Administrator Associate, Modern Desktop Administrator Associate or Teamwork Administrator Associate after onboarding

Responsibilities

• Customer Service - give every customer exceptionally courteous and pleasant communication, timely resolution, professional demeanor, deliver instructions, and training
• Application Support - administer user accounts, on/off boarding, maintenance activities, triage, test, document
• Audio/Visual Support - basic support and troubleshooting
• Printers - install network printers and provide assistance with issues
• Teamwork - build processes, build procedures, build knowledge base material, cross train, support team efforts
• Perform additional duties to meet the needs of the business

What This Job Offers

• Job Type: Full-time
• Industry: Support Activities for Transportation
• Education Level: Associate degree