IT Academic Technology Specialist

CUNY • New York, NY

430d • $79,188 - $90,375

About The Position

The IT Academic Technology Specialist at the CUNY School of Medicine plays a crucial role in supporting the educational technology needs of students and faculty. This position involves managing educational platforms, providing technical support, and ensuring the smooth operation of learning management systems. The specialist will work under the Director of Educational Technology to enhance the educational mission of the institution, focusing on user support, system administration, and project management.

Requirements

• Bachelor's Degree and four years' relevant experience required.
• Minimum of 5 years of experience in IT, software applications, project management, or other related field with a proven track record of supporting large, complex technology projects.
• Excellent communication and interpersonal skills.
• Experience with LMS implementation and administrative functions.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Knowledge of IT infrastructure, software development, and cybersecurity principles.
• Ability to troubleshoot system issues and provide technical support.
• Some experience with managing databases.
• Experience with CUNYFirst, LEO powered by DaVinci, Blackboard, Brightspace.
• Proficiency in Excel, Word, PowerPoint, Google Sheets, and Google Docs.

Responsibilities

• Serve as the LEO, RedCap, and BLine System Administrator; provide end user support in accordance with the LEO/REDCap environment and governance.
• Create and distribute reports on various metrics such as usage, support needs, and general stability of the system.
• Supervise the daily operations of the Learning Management Systems (LMS).
• Provide user support for CUNY SoM courses stored within the LMS.
• Ensure that faculty and designated staff can access course administration to schedule, enroll, grade, report, and assess students or trainees.
• Upload, organize and maintain CUNY Calendar in the LMS in a timely manner when requested.
• Provide technical support for online exams including NBME, PAEA, Examplify, LEO.
• Assist course directors in compiling and publishing in-house electronic exams.
• Provide training and support to deans, faculty, instructors, staff, and students on LMS functionalities.
• Assist with the development of comprehensive project plans, including scope, goals, deliverables, required resources, budget, and timelines.
• Serve as the primary contact for LEO, RedCap, BLine, and LMS-related inquiries, resolving technical issues and escalating complex matters when necessary.
• Perform other duties as assigned by the Director of Educational Technology or designee.

Benefits

• Health insurance
• Paid time off
• Tuition waivers for CUNY graduate study
• Competitive retirement/pension benefits and savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree