The Issue Remediation Infrastructure & Governance team was established to design, develop and maintain the foundational structure, tools, and routines that support consistent, effective, and policy-aligned issue management across Financial Crimes and Prevention Operations. The team ensures that all stages of the issue lifecycle, from identification and intake through remediation and closure are governed by clear expectations, transparent reporting, and drives accountability. This role will have the following responsibilities: Develop, maintain, and enhance infrastructure tools for managing issue intake, tracking, and lifecycle workflows. Build and optimize SharePoint lists, Power Automate, and PowerApps forms to support standardized data entry and intake governance, as well as tools to manage issue governance through the issue lifecycle. Develop, and maintain Power BI dashboards to monitor issue metrics, overdue items, remediation status, extension trends, and timeliness. Collaborate across business, control, and risk partners to define and maintain governance routines, including pipeline management, monitoring, escalation, and closure forums. Support documentation of procedures, SLAs, process flows, and accountability structures aligned to the Issue Management Policy and enterprise expectations. Contribute to the issue pre-vetting, tracking, and reporting routines, ensuring accurate and timely data for regulatory and leadership reporting.