Issue Management Coordinator - Wealth, Corporate & Institutional Banking

U.S. Bank National Association • Charlotte, NC

6d • Hybrid

About The Position

The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.

U.S. Bank’s WCIB business line offers comprehensive wealth management services to individuals and families across a wide range of wealth levels, as well as lending, equipment fi‐nance and small-ticket leasing, depository services, capital markets services, international trade services and other financial services to middle market, large corporate, commercial real estate, financial institution, institutional, non-profit and public sector clients. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control and monitor the risks inherent to its business activities.

Requirements

• 6+ years of applicable experience
• Bachelor's degree, or equivalent work experience

Nice To Haves

• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Thorough knowledge of Risk/Compliance/Audit competencies
• Strong analytical, process facilitation and project management skills
• Effective presentation, interpersonal, written and verbal communication skills
• Effective relationship building and negotiation skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations
• Applicable professional certifications

Responsibilities

• Ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable.
• Conduct an independent and detailed review of evidence provided by the business to support the closure and remediation of assigned issues.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure.
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader.
• Ensure accurate and timely updates of Archer (system of record) fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from Archer data fields.
• Work closely with WCIB Business Unit Risk Managers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner.
• Assist business line groups and BURMs in vetting operational risk events as they are reported to determine if they meet applicability to Enterprise Issues Management Policy based on established policy and program timeframes.
• Ensure timely monitoring and tracking of assigned issues to meet established issue closure date. (Note: Issues cannot be extended once opened unless for specific cause and approved by Senior Managers).
• Proactively manage milestone target dates to drive closure of issues and escalate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones).
• Provide weekly and monthly written updates regrading status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level